System Engineer III, Network - Information Solutions (Columbia)

Medical University of South Carolina • Columbia, SC

18h

About The Position

The System Engineer III, Network, reports to the Manager, Network Infrastructure and Security Engineering and supports MUSC’s academic, research, and healthcare missions. The role covers routing, switching, VOIP, wireless networks, IP address management, VPN, firewalls, and authentication services. As a subject matter expert for network services, the engineer evaluates and resolves complex technical issues and uses strong analytical and communication skills to maximize the value of services provided by Information Solutions.

The engineer develops documentation, communications, processes, and educational plans to remove obstacles and mitigate disruption arising from network design, management, implementation, and operations. The role is responsible for timely resolution of network issues, takes a lead role in projects, participates in team and project meetings, and contributes solutions to improve efficiency. The position also coaches and transfers knowledge to peers and staff, maintains high professional standards, and provides excellent customer service.

This is a regular employee position scheduled for 40 hours per week. The work environment includes frequent rotating shifts and overtime as required. Physical requirements include continuous standing, sitting, walking, indoor work, and a range of mobility, dexterity, lifting, sensory, and coordination activities. Some lifting and carrying of up to 50 pounds is required infrequently.

Requirements

• Bachelor’s degree and five years of directly related experience, or a high school diploma and nine years of directly related experience, or a master’s degree and three years of directly related experience.
• Strong interpersonal, project management, analytical, and communication skills.
• Experience implementing, administering, and troubleshooting network infrastructure devices, including firewalls, routers, switches, wireless access points, controllers, and monitoring applications.
• Knowledge of communication or information systems and voice and data networking operations.
• Knowledge and technical expertise in networking protocols, security, and wireless communications.

Nice To Haves

• Seven or more years of network experience is preferred.

Responsibilities

• Serve as a subject matter expert for network services.
• Evaluate and resolve complex technical issues.
• Generate documentation, communications, processes, and educational plans related to network design, management, implementation, and operations.
• Resolve network issues in a timely manner.
• Take a lead role in projects.
• Participate in team and project meetings and provide input on solutions to improve efficiency.
• Coach peers and staff and transfer knowledge.
• Maintain high professional standards and provide excellent customer service.
• Implement, administer, and troubleshoot network infrastructure devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior