System Engineer 1 (TS/SCI with Poly)

SOLERITY • FORT MEADE, MD

9h • Hybrid

About The Position

Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community! We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly.

Requirements

• TS/SCI Clearance with polygraph
• Bachelor's degree in system engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
• Seven (7) year's experience as a System Engineer in programs or contracts of similar scope, type and complexity.
• Five (5) years of additional System Engineering experience may be substituted for a bachelor’s degree for a total of 12 years of experience.
• Experience with or knowledge of Online and telephone customer support
• Experience with or knowledge of Public Key Infrastructure (PKI)
• Experience with or knowledge of Attribute Based Access Control (ABAC)
• Experience with or knowledge of Entitlements Management
• Experience with or knowledge of LDAP directories
• Experience with or knowledge of SQL and basic database querying abilities
• Experience with or knowledge of RESTful services
• Experience with or knowledge of Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Experience with or knowledge of Linux operating systems
• Ability to work independently

Responsibilities

• Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems.
• Monitor ICAM systems and provide Tier 1 & Tier 2 support.
• Support customers who are integrating with Enterprise and IC Attribute and Authorization services.
• Assist end-users to resolve access issues.
• Aid development teams in understanding and resolving issues with REST Services.
• Use JIRA for ticket management.
• Provide support via email, chat, and phone.
• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.

Benefits

• Medical, dental and vision coverage
• Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
• Flexible work schedule to include onsite, hybrid or remote, as dictated by position
• 401(k) and company-funded life insurance
• Generous Paid Time Off (PTO)
• Tuition and training assistance
• Financial rewards for employee referrals.
• Pet insurance
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level