System Enablement Specialist - Yardi & Business Systems

McKinley Companies•Ann Arbor, MI

13d•Remote

About The Position

McKinley is seeking a solutions-oriented System Enablement Specialist – Yardi & Business Systems to support the enterprise applications and business processes that power our growing organization. This role focuses on troubleshooting Yardi and other business-critical systems, resolving data and workflow issues, and partnering with operational teams to improve how technology supports the business. The ideal candidate combines strong problem-solving skills with business acumen and enjoys digging into complex system issues to understand why something isn't working. We're looking for someone who can connect technology, data, and business processes to identify root causes and implement long-term solutions. Direct Yardi experience is highly preferred, but candidates with experience supporting other property management systems (PMS), ERP platforms, or complex enterprise business applications are encouraged to apply.

Requirements

Bachelor's degree in Information Technology, Information Systems, Business Information Systems, Computer Science, or a related field preferred; equivalent experience will also be considered
Two or more years of experience supporting enterprise business applications, property management systems, ERP platforms, or other business-critical software
Experience supporting Yardi, YardiOne, Yardi Voyager, RentCafe, or other Yardi products strongly preferred
Experience supporting a property management system (PMS), ERP, CRM, or similar enterprise business application preferred
Property management, real estate, or multi-location operational experience is a strong plus
Demonstrated ability to troubleshoot complex application, workflow, and data-related issues
Experience investigating problems beyond the initial symptoms to identify and resolve root causes
Experience with SQL or querying relational databases preferred
Experience documenting and analyzing business processes and technical workflows
Ability to understand how technology and system configurations impact business operations
Experience working with IT service management (ITSM) platforms or ticketing systems
Strong analytical, organizational, and problem-solving skills
Strong business acumen with the ability to understand operational needs and translate them into system solutions
Excellent written, verbal, and customer service communication skills
Ability to communicate technical concepts effectively with both technical and non-technical stakeholders
Ability to manage multiple priorities while working independently and collaboratively

Responsibilities

Serve as a key escalation point for complex issues involving Yardi and other enterprise business applications
Troubleshoot Yardi Voyager data issues, workflow breakdowns, system configurations, user access, and application-related challenges
Support Yardi products including YardiOne, Voyager, RentCafe, CRM, Chat IQ, and other related applications
Investigate complex system issues by understanding the business process, analyzing available data, and identifying the underlying root cause
Partner with business leaders and operational teams to understand challenges, document current processes, and develop effective system-based solutions
Identify recurring system and workflow issues and implement long-term solutions rather than temporary fixes
Utilize SQL and relational database queries to investigate system behavior, validate information, and diagnose data integrity issues
Analyze how data moves between systems and workflows to identify errors, inconsistencies, or opportunities for improvement
Document business processes, system workflows, troubleshooting procedures, and technical solutions
Recommend improvements to existing workflows and system configurations that increase efficiency, accuracy, and user experience
Support business-critical applications used across McKinley's property management and multi-location operations
Assist with system implementations, configurations, upgrades, testing, and company-wide technology rollouts
Perform user acceptance testing and validate system changes before deployment
Coordinate with Yardi and other third-party software vendors to troubleshoot and resolve escalated application issues
Manage and prioritize application support requests while communicating effectively with end users and business stakeholders
Provide secondary support for Microsoft 365, user access, and other corporate technology platforms as needed
Maintain compliance with company technology standards, data integrity requirements, and security best practices