System Development Engineer, Amazon Fulfillment Technologies Support (AFTS)

Amazon•Bellevue, WA

1d•Onsite

About The Position

The Platform Engineering & Support Services team is seeking a DevOps engineer to support all software applications responsible for shipment, item availability, customer promises, shipment optimization, and other functions related to the fulfillment services process. Your problem-solving skills will directly benefit customers by ensuring Amazon can meet its commitments. This role involves troubleshooting, diagnosing, and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing fixes for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking, and resolving technical challenges, and building/developing tools to automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing current software, automating support processes, and documenting systems. The ideal candidate must be detail-oriented, possess superior verbal and written communication skills, strong organizational skills, be able to juggle multiple tasks, work independently, and maintain professionalism under pressure. You must be able to identify problems before they occur and implement solutions that detect and prevent outages. You must also be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. Travel up to 10% to Fulfillment Centers within the US is required.

Requirements

Experience in automating, deploying, and supporting infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience with Linux/Unix

Nice To Haves

Experience with CI/CD pipelines build processes

Responsibilities

Troubleshooting, diagnosing and fixing production software issues
Developing monitoring solutions
Performing software maintenance and configuration
Implementing fixes for internally developed code (Perl, Ruby, C/C++, JAVA)
Performing SQL queries
Updating, tracking and resolving technical challenges
Build and develop tools which will automate daily operational activities
Working alongside development on Amazon Corporate and Divisional Software projects
Updating/enhancing current software
Automation of support processes
Documentation of our systems
Collaborating with other engineers to deploy software through large automated systems
Operationally supporting newly deployed software
Seeking out new approaches to automate fixes for operational issues
Using AWS services to solve design problems
Engaging other internal teams to integrate applications

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave