System Design Specialist

Woods Basement Systems • Collinsville, IL

4d • Onsite

About The Position

Meets with potential customers on pre-scheduled appointments to diagnose problem(s) and determine customers’ desired outcomes. Proposes solution(s) to resolve problem(s), brings sale to a close, writes and submits job proposal. Attends weekly meetings and trade shows. Supports the management and mission of Woods Basement Systems, Inc.

Requirements

• Knowledge of business principles and practices.
• Knowledge of sales, marketing, and customer satisfaction theories and practices.
• Skill in operating personal computer and programs such as Microsoft Office, database management and other business software well enough to perform PC presentations in customers’ homes.
• Skill in rapport building, explaining features and benefits of solutions, and closing the sale.
• Skill in reading, writing (legibly), and oral communication.
• Ability to learn, understand, accept, and put into practice the Woods methodology of sales.
• Ability to learn and understand the technicality of foundation systems.
• Ability to draw to scale.
• Ability to make customer’s needs and desired outcomes very clear by being precise and thorough.
• Customer Service Acumen
• Problem Identification and Solution
• Logical and Systematic Thinking
• Attention to Detail
• Relationship Development
• Oral Presentation
• Persuasion
• Patience
• Integrity
• Bachelor’s Degree in marketing, business administration or related field
• Two (2) years experience in customer service or related field; or, An equivalent combination of education and experience to illustrate a proven track record in the business field.
• Must maintain driving record acceptable to insurance underwriters.

Nice To Haves

• Knowledge of construction or foundation systems helpful.

Responsibilities

• Drives to potential customers’ home to meet with them for pre-scheduled appointments. Builds rapport and demonstrates expertise in Woods product discipline(s). Determines customer’s problem(s), needs, and desired outcome(s) by asking questions and completing a customer questionnaire or “Fact Sheet.” Identifies problems and opportunities in the customer’s home and then proposes solution(s) to resolve problems and meet or exceed expected outcomes. Attempts to bring sale of solution to a close.
• Writes job proposal for each job to include diagram(s), photographs, instructions, inventory needed, the customer “Job Work Sheet,” accomplish list, pricing lists and the total price of the job. Turns job proposals into company premises every 24 hours. Follows up by phone and re-visits the customer as necessary. Responsible for assisting in the financing of a job and with collecting payment on past due accounts.
• Attends weekly sales meeting (minimum two (2) per week). Attempts to meet and/or exceed sales goals.
• Builds relationships and generates leads at trade shows during the year. Attends as requested and scheduled.
• Performs other related duties as assigned by management.
• Advises Production Manager and foreman on details of job proposal, as requested.
• Assists with service issues as necessary, and provides guidance and customer details to the Service Manager in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level