System Delivery Specialist
About The Position
We are seeking an analytical and delivery-oriented individual to join our team and support the implementation, optimization, customer onboarding, and ongoing operation of the Emerging Brands platform. This position plays a key role in ensuring the successful delivery of order management and fulfillment capabilities that align with client expectations and operational excellence. This individual will play a key role in coordinating efforts across integration, operations, and engineering teams, as well as engaging with potential and existing customers and the platform vendor. This individual will offer guidance, identify opportunities for improvement, and help troubleshoot complex issues. This is an exciting opportunity for someone with strong operations and system experience who thrives in a dynamic, solution-oriented environment.
Requirements
- Experience in supporting fulfillment & transportation operations from a system perspective (whether in operations or IT)
- Strong knowledge of WMS, TMS and OMS functionality (not necessarily OSA Commerce, other similar system knowledge will do)
- Experience in leading cross functional teams via influence.
- Experience in managing vendors.
Nice To Haves
- Technical skills such as coding and SQL are not required.
Responsibilities
- Serve as the internal expert on the OMS/WMS platform OSA Commerce, configuration, and best practices.
- Lead and support the configuration and onboarding of new clients and vendors within the platform.
- Collaborate with operations, IT to translate business requirements into system configurations.
- Support troubleshooting and issue resolution, coordinating with the vendors as needed.
- Train and support end-users on workflows, platform changes, and system enhancements.
- Maintain clear documentation of configuration decisions, workflows, and knowledge base articles.
- Define and document integration requirements, data mappings, and interface specifications.
- Support API testing, data validation, and troubleshooting during integration phases.
Benefits
- NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities.
- NLS is committed to providing accommodation for people with disabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
