System Database Cloud Admin

AirReps•WALLER, TX

About The Position

The System Database Cloud Admin responds on an on-call basis to support requests from IT team members regarding system outages and drives and communicates high-priority escalations for other IT support teams as appropriate. The role coordinates software installations, updates, and security patches to maintain a functional server environment and ensure compliance with Daikin Comfort policies. The administrator provides input on system utilization and future decisions, proactively challenges existing processes, and proposes and implements changes as needed. The position applies practical knowledge typically obtained through advanced education and work experience. It involves a range of mainly straightforward assignments, working independently with general supervision, and resolving difficult but not typically complex problems. Continuous improvement is encouraged. The role has no people-management responsibilities and reports to the Manager, IT. The employee must be able to perform essential responsibilities with or without reasonable accommodations.

Requirements

A minimum of 8 years of server administration experience in an enterprise setting.
Knowledge of or expertise in Active Directory, Exchange Systems, O365, SMS, database administration, Windows Server Update Services, monitoring tools, and change control.
Strong knowledge of Windows Server operating systems.
Strong knowledge of system virtualization technology.
Experience with SAN and NAS devices.
In-depth knowledge of TCP/IP, WAN/LAN, and VPN.
High level of experience with AD, IIS, DNS, DHCP, and O365.
Demonstrated experience troubleshooting, problem-solving, and maintaining server systems, databases, and cloud infrastructure.
Strong interpersonal and communication skills, including the ability to explain procedures clearly.
High attention to detail and accuracy.
Strong teamwork, results orientation, dedication to excellence, and urgency in achieving business objectives.
Ability to apply good judgment, a strong work ethic, and integrity on the job.
Associate’s degree in an IT-related subject or relevant experience in a related field.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Certifications or work experience relevant to the position, such as Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Master (MCSM), Certified Data Administrator (CDA), or VMware Certified Professional (VCP).

Responsibilities

Provide application and technical support, including management and troubleshooting.
Monitor, maintain, and troubleshoot servers.
Leverage modern technologies to improve system efficiency and scalability.
Support and administer information security, LDAP, and Active Directory.
Configure and update IP address management.
Administer Windows, Linux, and other operating systems.
Maintain and support database systems.
Maintain continuous database integration, delivery, and deployment efforts in support of DevOps initiatives.
Analyze system health, identify performance issues, and solve problems or recommend solutions to IT teams.
Manage system access privileges.
Create backup, recovery, and disaster mitigation plans and procedures.
Manage IT infrastructure projects.
Create reports, documentation, and operating manuals, including routine tasks and processes.
Apply industry-standard security principles and best practices.
Collaborate with IT Infrastructure Management, Service Delivery, and Application Development and Support.
Research hardware and software issues and products as required.
Present ideas and solutions in user-friendly language.
Develop, implement, and manage migration strategies for new and existing environments.
Research technical solutions that enhance supported IT models and provide enterprise efficiencies and cost reductions.
Use scripting languages such as Bash, PowerShell, and Python, and automation tools such as Ansible, Chef, and Puppet.
Perform additional projects and duties to support ongoing business needs.
Respond on-call to IT team support requests concerning system outages and communicate high-priority escalations.
Coordinate software installations, updates, and security patches to support a functional server environment and compliance with company policies.
Provide input on utilization and future decisions, challenge existing processes, and propose and implement improvements.