System Database Cloud Admin

Daikin•Waller, TX

About The Position

The System Database Cloud Admin supports systems, databases, and cloud infrastructure. The role responds on an on-call basis to requests from IT team members about system outages and drives and communicates high-priority escalations for other IT support teams. It coordinates software installation, updates, and security patches to maintain a functional server environment and comply with Daikin Comfort policies. The administrator provides input on system utilization and future decisions, challenges existing processes, and proposes and implements changes. The position works independently with general supervision on assignments that are mainly straightforward, applying practical knowledge typically gained through advanced education and work experience. It is encouraged to seek continuous improvements and collaborates with IT Infrastructure Management, Service Delivery, and Application Development and Support. The position has no people-management responsibilities and reports to the Manager, IT. Essential responsibilities must be performed with or without reasonable accommodations.

Requirements

At least 8 years of server administration experience in an enterprise setting.
Knowledge of or expertise in Active Directory, Exchange Systems, O365, SMS, database administration, Windows Server Update Services, monitoring tools, and change control.
Strong knowledge of Windows Server operating systems.
Strong knowledge of system virtualization technology.
Experience with SAN and NAS devices.
In-depth knowledge of TCP/IP, WAN/LAN, and VPN.
High level of experience with AD, IIS, DNS, DHCP, and O365.
Strong interpersonal and communication skills, including the ability to explain procedures clearly.
High attention to detail and accuracy.
Demonstrated troubleshooting and problem-solving experience maintaining server systems, databases, and cloud infrastructure.
Strong teamwork, results orientation, dedication to excellence, and urgency in achieving business objectives.
Ability to apply good judgment, a strong work ethic, and integrity on the job.
Associate’s degree in an IT-related subject or relevant experience in a related field.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Relevant certifications or work experience, such as Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Master (MCSM), Certified Data Administrator (CDA), or VMware Certified Professional (VCP).

Responsibilities

Provide application and technical support, including management and troubleshooting.
Monitor, maintain, and troubleshoot servers.
Use modern technologies to improve system efficiency and scalability.
Support and administer information security, LDAP, and Active Directory.
Configure and update IP address management.
Administer Windows, Linux, and other operating systems.
Maintain and support database systems.
Maintain continuous database integration, delivery, and deployment efforts in support of DevOps initiatives.
Analyze system health, identify performance issues, and solve problems or recommend solutions to IT teams.
Manage system access privileges.
Create backup and recovery plans and disaster mitigation procedures.
Manage IT infrastructure projects.
Create reports, documentation, and operating manuals, including routine tasks and processes.
Apply industry-standard security principles and best practices.
Collaborate with IT Infrastructure Management, Service Delivery, and Application Development and Support.
Research hardware and software issues and products as required.
Present ideas and solutions in user-friendly language.
Develop, implement, and manage migration strategies for new and existing environments.
Research technical solutions to enhance supported IT models and provide enterprise efficiencies and cost reductions.
Perform additional projects and duties to support ongoing business needs.
Use scripting languages such as Bash, PowerShell, and Python, and automation tools such as Ansible, Chef, and Puppet.
Respond on an on-call basis to IT team support requests regarding system outages.
Drive and communicate high-priority escalations for other IT support teams.
Coordinate software installations, updates, and security patches.
Provide input on utilization and future decisions, proactively challenge existing processes, and propose and implement changes.