Service Delivery Center - Poolside System Administrator - Senior

EY Consulting & Fabernovel•San Antonio, TX

2d•$67,000 - $136,800

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Service Delivery Center –System Application Administrator – Senior Poolside System administrator The opportunity We are seeking a highly motivated System Application Administrator to join EY’s Service Delivery Center. You will play an active role in administering the existing analytics platforms. You will join a team of platform administrators divided into PODs specializing in multiple tools for optimal collaboration and teaming for base and extended support. You will have the opportunity to learn new applications through cross training and vendor training. While you will focus on Poolside administration, knowledge of other applications is beneficial such as GitHub, Artifactory, Blackduck, Coverity, Jira and Confluence. In addition, familiar with cloud platforms: Azure and AWS, Linux operating system, container orchestration such as Kubernetes, configuration management such as Ansible, GPU Workload and Terraform will be helpful.

Requirements

3-5+ years working in customer success or in a customer-facing engineering capacity is required.
Large scale implementation experience with complex solutions environment.
Experience in customer-facing positions, preferably industry experience in technology based solutions.
Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
Experience with Linux command line.
An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
Knowledge of the software development process and of software design methodologies helpful
3-5+ years experience in cloud ops / Kubernetes application deployment and management role, working with an enterprise software or data product.
Experience with Helm, Argo CD, Docker, and cloud networking.
Excellent communication skills: interpersonal, written, and verbal.
Experience with Identity Access Management (IAM).
U.S. citizenship is required
Normal work schedule hours may vary, Monday through Friday.
May be required to work flexible hours and/or weekends, as needed, to meet deadlines or to fulfill application administration obligations.
Participate in an on-call rotation for multiple applications: (i.e. HVR, Informatica, Matillion)
Be open to relocation to cities such as: Dallas, San Antonio, Charlottee and Atlanta

Nice To Haves

While you will focus on Poolside administration, knowledge of other applications is beneficial such as GitHub, Artifactory, Blackduck, Coverity, Jira and Confluence.
In addition, familiar with cloud platforms: Azure and AWS, Linux operating system, container orchestration such as Kubernetes, configuration management such as Ansible, GPU Workload and Terraform will be helpful.
Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
Cloud platform architecture, administration and programming experience desired.
Candidates with DoD experience are preferred.

Responsibilities

Provide system administration and operational support for Poolside, including installation, configuration, monitoring, and troubleshooting of knowledge graph services.
Install and configure.
Monitor the platform, including integration with observability and alerting solutions, and recommend platform improvements.
Troubleshoot and resolve platform issues.
Configure data source connections and manage asset libraries.
Identify and raise system capacity related issues (storage, licenses, performance threshold).
Define best practices for deployment.
Integrate with other platforms and Business Unit installations.
Participate in overall data platform architecture and strategy.
Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

Benefits

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
The base salary range for this job in all geographic locations in the US is $67,000 to $136,800.
The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,300 to $155,300.
Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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