Senior System Administrator
About The Position
Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team. This role involves ensuring user problems are addressed consistent with current Service Level Agreements, resolving Colleague Help Desk Tickets for the Region, managing IT Systems disaster recovery and Daily Backup Logs for the Region, deploying and maintaining all Employee Workstation Hardware, and updating Wi-Fi logs. The administrator will also review Anti-virus logs, maintain equipment/software inventory, complete PCI initiatives, execute IT initiatives projects, maintain IDF and MDF’s, assist in maintaining standard guidelines, monitor recovery systems, contribute to the Technology Services knowledgebase, and identify opportunities for new technology. Participation in after-hours on-call support (24/7) and regional IT projects is also required.
Requirements
- University degree or equivalent experience
- A+ Certification
- Minimum 3 years of experience in system administration and networking
- Microsoft Certified System Engineer or equivalent
- Cisco certification or equivalent experience
- Good verbal & written communication skills
- Strong interpersonal skills
- Self-starter with a strong sense of commitment.
- Ability to work as part of a team
- Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Nice To Haves
- Understanding of hotel operations, an asset.
- Previous supervisory and training experience an asset
Responsibilities
- Ensure that user problems are addressed consistent with current Service Level Agreement
- Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
- IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
- Deploy and Maintain all Employee Workstation Hardware
- Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
- Review Anti-virus logs and resolve any issues on Cortex XDR enterprise console for hotels
- Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
- Maintain all equipment/Software Inventory
- Complete all PCI initiatives
- Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision
- Maintain IDF and MDF’s as per ACCOR Standards
- Assists in maintaining standard guidelines.
- Ensure monitoring of recovery system – daily backups for region
- Contribute to Technology Services knowledgebase.
- Looks for opportunities for new technology that may be beneficial to customer.
- Participate in after-hours on call support(24/7) with the regional IT team
- Participate in all regional aspects of a IT projects as directed
Benefits
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
