System Analyst

Mercyhealth Wisconsin and Illinois•Janesville, WI

1d•$61,173 - $106,781•Hybrid

About The Position

Experienced application support and systems professional skilled in application maintenance, workflow analysis, system design, testing, implementation, and troubleshooting. Strong collaborator and project leader with experience partnering with vendors, end users, and technical teams to improve workflows, resolve issues, and successfully implement application solutions.

Requirements

Bachelor's Degree in Information Technology, Business, Clinical or other related field preferred; an equivalent combination of education and work experience will be considered.
Strongly prefer prior Epic certification in Tapestry or Revenue Cycle application and/or prior experience in healthcare insurance.
Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Must be able to follow written/oral instructions.
Experience with and demonstrates competence in Microsoft Office Applications.
Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.
Ability to lead.

Nice To Haves

prior Epic certification in Tapestry or Revenue Cycle application
prior experience in healthcare insurance

Responsibilities

Performs moderate to advanced application maintenance as needed in support of requested changes.
Updates and maintains required documentation and issues lists.
Able to provide moderate to advanced levels of design and support.
Consult with the vendors when needed.
Conducts continual assessment of operational/technical needs and workflow analysis in order to recommend and build optimal screen flows to ensure successful implementation, administration, and documentation of new and existing applications.
Requires process and application expertise and strong leadership skills to work with key personnel, end users, and project team members to identify and resolve issues throughout project phases of assessment, design, build, testing, training, and implementation.
Will accept and complete new project assignments and will sometimes be asked to lead a project.
Participation typically involves workflow analysis, design, general systems analysis, and development of a functional specification, creation of a test plan, testing and documentation and implementation for new or existing applications.
Responsible for appropriately communicating project status and resolving and/or escalating issues where appropriate.
Knowledgeable in multiple applications and has in-depth knowledge of how the supported applications integrate with each other and has a strong level of expertise in an individual application.
Responsible for understanding applicable regulatory requirements and can work with operations to suggest and implement requirements.
Knowledge of applicable interfaces and integration, basic to moderate troubleshooting skills.