System Analyst - Level 1 or 2
About The Position
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.The System Analyst Level 1 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 2,000 Windows-based servers in an enterprise-level computing virtual and physical environment. This position works closely with: Duke’s Engineering Team to implement servers and solutions consistent with Duke’s strategic direction Duke’s Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure
Requirements
- Windows Server Administrator with 1-5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Windows Server operating systems
- Experience with server provisioning, patching, troubleshooting, securing servers, and monitoring
- Package and patch management using SCCM/BigFix/other tools
- Experience with Virtual Machines.
- Experience in scripting via PowerShell/command line/other
- Experience with configuration, troubleshooting, and management of Windows Firewall settings
- Working knowledge of web application security, understanding of vulnerabilities and countermeasures
Nice To Haves
- Bachelor’s Degree - Computer or other similar technical concentration; relevant experience and / or training in lieu of education: Typically Minimum 3 Years Relevant Exp - Experience with Windows Systems administration.
Responsibilities
- Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes multiple Windows Server operating systems including physical and virtual servers
- Coordinate with the virtualization and networking teams to troubleshoot problems with virtual servers (VMware ESXi and Nutanix AHV)
- Adhere to strong systems administration techniques and procedures
- Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements
- Analyze and improve system performance
- Troubleshoot system failures and resolve. Identify and document permanent fixes
- Communicate issues effectively to team members and management
- Provide professional, courteous customer service
- Provide incident management, prioritization, and resolution of problems/tasks for users
- Participate in documenting policies and procedures
- Work with client service representatives and various levels of team members across business units within the company.
- Attend status calls when requested and provides detailed technical support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
