System Analyst IV

Raymond James•Southfield, FL

10d•Hybrid

About The Position

This role applies technical expertise and business knowledge to support enterprise-wide endpoint management initiatives, lead escalated issue resolution, and provide guidance to team members. Works independently to solve complex problems, make data-driven recommendations, and deliver solutions that support business objectives and operational excellence.

Requirements

Minimum of a B.S. in Computer Science, Management Information Systems or related field.
Minimum five (5) years of experience in enterprise systems administration, endpoint management, infrastructure support, or a related technical discipline.
Equivalent combination of education, training, certifications, and experience may be considered.
Experience implementing, administering, and supporting Tanium (Core, Asset, Deploy, Discover, Patch, Provision) or comparable endpoint management platforms such as Microsoft Intune or SCCM/MECM.
Highly experienced creating, testing, packaging, deploying, and maintaining enterprise software packages and application deployments, including lifecycle management, version control, deployment validation, and troubleshooting.
End-Of-Life and vulnerability software remediation.
Strong experience managing enterprise environments across multiple locations.
Advanced scripting and automation skills, particularly PowerShell.
Experience with enterprise monitoring and performance management tools such as Datadog, ControlUp, or similar platforms.
Knowledge of Windows operating systems, Active Directory and Group Policy, IP networking concepts and design, Endpoint and infrastructure security best practices, Intel-based workstation and server hardware, Storage Area Network (SAN) technologies, Virtualization technologies, System monitoring, event analysis, and troubleshooting as it relates to system management.
Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
Sound judgment and decision-making capabilities in fast-paced operational environments.
Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Demonstrated commitment to maintaining current technical knowledge and industry best practices.
Proven ability to build collaborative relationships across IT teams, business units, and external partners.
Strong customer service orientation with a focus on delivering reliable, high-quality support.
Excellent interpersonal and relationship-building skills.
Strong organizational and time management abilities with the capability to manage multiple priorities simultaneously.
Self-motivated, adaptable, and results-oriented with a continuous improvement mindset.
Ability to work independently while contributing effectively within a team environment.
Demonstrated leadership, accountability, and ownership of assigned responsibilities.
Ability to mentor, influence, and collaborate across cross-functional teams.
Strong project coordination and change management skills.
High level of professionalism, integrity, and attention to detail.

Responsibilities

Implement, administer, and support Tanium (Core, Asset, Deploy, Discover, Patch, Provision) or comparable endpoint management platforms such as Microsoft Intune or SCCM/MECM.
Create, test, package, deploy, and maintain enterprise software packages and application deployments, including lifecycle management, version control, deployment validation, and troubleshooting.
Perform End-Of-Life and vulnerability software remediation.
Manage enterprise environments across multiple locations.
Utilize advanced scripting and automation skills, particularly PowerShell.
Employ enterprise monitoring and performance management tools such as Datadog, ControlUp, or similar platforms.
Apply knowledge of Windows operating systems, Active Directory and Group Policy, IP networking concepts and design, Endpoint and infrastructure security best practices, Intel-based workstation and server hardware, Storage Area Network (SAN) technologies, Virtualization technologies, System monitoring, event analysis, and troubleshooting as it relates to system management.
Diagnose and resolve complex technical issues.
Make sound judgments and decisions in fast-paced operational environments.
Explain technical concepts to both technical and non-technical audiences.
Maintain current technical knowledge and industry best practices.
Build collaborative relationships across IT teams, business units, and external partners.
Provide reliable, high-quality support with a strong customer service orientation.
Build collaborative relationships across IT teams, business units, and external partners.
Mentor, influence, and collaborate across cross-functional teams.
Coordinate projects and manage change effectively.