System Analyst II

Endo • Saint Louis, MO

1d

About The Position

The System Analyst II function is a technical position in IT. This position supports in-place technologies & technology users via defined procedures, and researches and implements new technologies in a large, complex, chemical manufacturing and R&D environment, on the business and manufacturing network. The position reports to the Manager IT and is part of a team responsible for providing desk-side, network support, instrument controller, server, tape backup, audio/visual, analog and IP voice, printing, radio and cell phone technology configuration and assistance for various Mallinckrodt business functions.

Requirements

• Bachelor degree in Information Technology or related business field or equivalent experience
• 5 Years Information Systems Experience
• Bachelor degree in IT field (computer science, information systems, etc.) with a minimum of 5 years’ experience in a Desk-side Support role.
• Extensive working experience with required technologies and can handle advanced & complex tasks.
• Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve hardware and software issues on all platforms supported by desk-side.
• Strong understanding of how supported technologies are used in business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues.
• Participates on deployment planning efforts; collaborates with other IS teams and business groups for projects/deployments and/or troubleshooting efforts.
• Strong verbal & written communication skills.
• Communications are complete & understandable to target audience; Demonstrates effective listening skills; Regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy
• Often works independently with only general direction; Appropriately keeps management informed of relevant issues
• Mentor to S2, S3, and S4 level personnel; may be subject matter expert in several areas
• Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities
• Phone usage and phone communications skills

Nice To Haves

• Viewed as a "go to" person for hardware and operating system issues.
• Is often a primary point of contact for business-critical functions.

Responsibilities

• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity that cannot be resolved by Level I or II at the Help Desk.
• Installs, configures and troubleshoots desktop systems, workstations, network connectivity issues, instrument controllers, business network servers, tape backup for manufacturing network servers, audio/visual solutions, analog and IP voice systems, printing solutions, radios and cell phone technologies.
• Investigate and develop solutions for issues created by patches and virus activity.
• Create and maintain documentation on routine configurations and all specialty configurations.
• Manage personal HALO ticket queue and site queues as assigned.
• Manage and procure IT related items for the standalone and network use.
• May create, assign and maintain user passwords for specialized software.
• Provide 7x24x365 on call backup support as assigned.
• Manage small to medium-sized IT projects.
• Participate in staff meetings and team meetings as required.
• Develop understanding of general industry usage of supported technologies.
• Develop basic understanding of business processes and business dependencies on supported technologies.
• Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives.
• Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives.
• Other duties as assigned with or without accommodation.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level