System Analyst Clinical Analyst 1

Mercyhealth•Janesville, WI

About The Position

The System Analyst Clinical Analyst 1 provides moderate to advanced application maintenance, design, and support for clinical applications. The role assesses operational and technical needs, analyzes workflows, and recommends and builds screen flows to support successful implementation, administration, and documentation of new and existing applications. It works with key personnel, end users, project team members, and vendors to identify and resolve issues across assessment, design, build, testing, training, and implementation phases. The analyst may lead projects and is responsible for communicating project status and resolving or escalating issues as appropriate. The position requires knowledge of multiple applications and their integrations, expertise in an individual application, understanding of applicable regulatory requirements, and basic to moderate troubleshooting of interfaces and integrations. Minimal supervision is required, and the role has no supervisory responsibilities.

Requirements

Bachelor's degree in Information Technology, Business, Clinical, or another related field preferred; an equivalent combination of education and work experience will be considered.
Achieve assigned computer application certifications within 90 days of training and maintain assigned certification while in the role.
Experience with and demonstrated competence in Microsoft Office applications.
Ability to work independently and be result oriented.
Excellent verbal and written communication skills.
Ability to coordinate and prioritize tasks and project components.
Ability to lead.

Nice To Haves

Prior certification in an Epic application is preferred.

Responsibilities

Perform moderate to advanced application maintenance in support of requested changes.
Update and maintain required documentation and issue lists.
Provide moderate to advanced design and application support.
Consult with vendors when needed.
Assess operational and technical needs and analyze workflows to recommend and build effective screen flows.
Work with key personnel, end users, and project team members to identify and resolve issues throughout project phases.
Accept and complete project assignments and, when requested, lead a project.
Conduct workflow analysis, design, systems analysis, and develop functional specifications and test plans; perform testing, documentation, and implementation for new or existing applications.
Communicate project status and resolve or escalate issues as appropriate.
Understand how supported applications integrate with each other and apply expertise in an individual application.
Understand applicable regulatory requirements and work with operations to suggest and implement requirements.
Troubleshoot applicable interfaces and integrations.