SYSTEM ADMINISTRATOR (ONSITE)
About The Position
The IT Systems Administrator provides operational support for user systems, endpoint management, and day-to-day platform administration across a multi-site healthcare organization. The role primarily supports desktops, user platforms, and administrative systems, and assists senior infrastructure and network engineers as needed. The position provides Tier 2 support for escalated help desk issues; administers user accounts, permissions, and group policies; deploys and maintains endpoint devices; supports Microsoft 365, email, and collaboration tools; and assists with endpoint security and email filtering platforms. It also troubleshoots systems, applications, and devices across multiple locations, documents procedures and changes to support compliance and continuity, and assists infrastructure teams with routine maintenance. The role has no direct reports. It is based in an office environment with moderate to loud noise and frequent interruptions. Occasional travel between sites may be required. The schedule may extend beyond typical working hours, including weekends and holidays. Physical requirements include keyboard data entry, walking, climbing stairs or ladders, standing for extended periods, and lifting or moving computer equipment weighing up to 50 pounds.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- A minimum of 3–5 years of system administration experience.
- Proven experience as a System Administrator.
- Strong understanding of healthcare regulations, including HIPAA compliance.
- Experience with virtualized environments and cloud computing technologies.
- Excellent problem-solving skills and strong attention to detail.
- Effective communication and interpersonal skills, including the ability to collaborate with medical, clinical, and administrative staff.
- Knowledge of Active Directory and Windows workstation administration.
- Knowledge of Microsoft 365 and Microsoft Office 365.
- Experience with VMware Workstation virtualization.
- Experience with endpoint security tools such as CrowdStrike or similar.
- Experience with email security platforms such as Mimecast or similar.
- Experience with desktop/server deployment and remote support tools.
- Basic PowerShell scripting skills.
Nice To Haves
- Experience with backup and disaster recovery solutions.
- Knowledge of network infrastructure, routing, switching, and basic firewall concepts.
- Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, or similar.
- Knowledge of backup technologies such as Veeam.
- Experience managing network devices such as switches, routers, and firewalls.
Responsibilities
- Provide Tier 2 technical support for escalated help desk issues.
- Administer user accounts, permissions, and group policies in Active Directory and Microsoft 365.
- Deploy, configure, and maintain desktops, laptops, and endpoint devices.
- Support email, Office 365, and collaboration tools.
- Assist with endpoint security tools such as CrowdStrike and email filtering platforms.
- Troubleshoot system, application, and device issues across multiple locations.
- Document procedures, configurations, and system changes to support compliance and continuity.
- Assist infrastructure teams with routine maintenance tasks when required.
- Maintain confidentiality.
- Pursue special assignments as instructed by the Director of IT.
- Assist during emergencies as needed.
- Maintain required certifications and mandatory skill updates.
- Comply with organizational policies and applicable local, state, and federal laws and regulations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
