System Administrator

SERVICE EMPLOYEES INTERNATIONAL UNION•Oakland, CA

1d•$101,041 - $107,194•Hybrid

About The Position

SEIU Local 2015 is seeking an experienced and solutions-oriented Systems Administrator to support the reliability, security, performance, and continued development of the union’s statewide technology infrastructure. The Systems Administrator is responsible for administering and maintaining servers, network systems, cloud services, telecommunications platforms, workstations, mobile devices, enterprise applications, and related technology resources. This position serves as a technical expert and escalation resource, helping ensure that staff, members, leaders, and organizational programs have consistent and secure access to the technology needed to advance the union’s mission. Working closely with the IT Coordinator and other technology staff, the Systems Administrator supports infrastructure operations, cybersecurity, disaster recovery, business continuity, end-user service delivery, and technology modernization. The position also contributes to technical research, systems planning, implementation, documentation, and the ongoing improvement of technology services across SEIU Local 2015. The ideal candidate brings strong technical expertise, sound judgment, a proactive approach to problem-solving, and the ability to communicate effectively with both technical and non-technical audiences.

Requirements

Four to seven years of progressively responsible experience administering enterprise systems, servers, networks, and technology infrastructure
Demonstrated experience supporting Microsoft Windows Server environments, Active Directory, Exchange, and enterprise applications
Experience administering network infrastructure, including switches, routers, firewalls, wireless systems, and internet connectivity
Experience supporting telecommunications, VoIP, mobile-device, and collaboration platforms
Working knowledge of cybersecurity principles, access controls, vulnerability management, backup systems, and disaster-recovery practices
Strong diagnostic, analytical, and technical troubleshooting skills
Ability to independently assess complex technical issues, determine priorities, and implement effective solutions
Experience documenting system configurations, processes, technical procedures, and issue resolutions
Ability to explain complex technical information clearly to staff and leaders with varying levels of technical knowledge
Strong organizational and project-management skills, with the ability to manage multiple assignments and competing deadlines
Ability to work independently with minimal supervision while collaborating effectively as part of a technology team
Ability to maintain confidentiality and exercise sound judgment when handling sensitive systems, access credentials, and organizational information
Commitment to responsive, professional, and service-oriented technology support
Commitment to the mission and values of SEIU Local 2015

Nice To Haves

Bachelor’s degree in information technology, computer science, information systems, or a related field; an equivalent combination of relevant education, training, certifications, and professional experience may be considered
Microsoft, networking, cloud, cybersecurity, or other relevant technical certifications
Experience with virtualization technologies and cloud-based infrastructure platforms
Experience administering enterprise backup, recovery, security, and infrastructure-monitoring solutions
Knowledge of Microsoft SQL Server, systems automation, scripting, and reporting tools
Experience supporting a multi-site organization and remote or hybrid workforce
Experience participating in technology implementations, infrastructure migrations, or systems-modernization initiatives
Experience supporting nonprofit, labor, advocacy, community-based, or other mission-driven organizations

Responsibilities

Administer, maintain, and support servers, operating systems, workstations, mobile devices, printers, audiovisual equipment, and related technology infrastructure
Monitor enterprise systems for performance, availability, reliability, and security
Perform routine maintenance, system patching, upgrades, configuration changes, and troubleshooting
Establish, modify, and maintain user accounts, system permissions, security groups, and access controls
Administer Microsoft Windows Server environments, Active Directory, Exchange, and related infrastructure services
Maintain accurate system documentation, technical inventories, configuration standards, and operating procedures
Conduct capacity planning and recommend infrastructure improvements based on organizational growth and operational needs
Evaluate emerging technologies and recommend practical solutions that strengthen organizational effectiveness
Monitor, administer, and maintain network infrastructure, including switches, routers, firewalls, wireless systems, and internet connectivity
Identify, investigate, and address cybersecurity risks, vulnerabilities, suspicious activity, and potential system intrusions
Support the implementation and enforcement of technology security standards, access controls, and systems-management practices
Perform system monitoring, performance tuning, vulnerability remediation, and infrastructure optimization
Maintain backup, disaster-recovery, and business-continuity systems and procedures
Test backup and recovery processes to help protect mission-critical systems and organizational data
Assist with cybersecurity incident response, documentation, escalation, and remediation
Promote secure technology practices and provide guidance to staff regarding system and data security
Administer Voice over Internet Protocol (VoIP) and telecommunications platforms, including user provisioning, configuration, maintenance, and support
Maintain video-conferencing, conference-call, audiovisual, and organizational collaboration platforms
Configure and support mobile devices, user accounts, service plans, and related technology resources
Provide technical infrastructure support for organizational meetings, Executive Board meetings, trainings, conferences, and special events
Troubleshoot telecommunications and collaboration-system issues and coordinate resolution with vendors when necessary
Participate in infrastructure modernization, systems implementation, and technology-improvement initiatives
Conduct technical research, needs assessments, and feasibility evaluations for new systems, platforms, and services
Assist with project planning, technical design, system configuration, testing, deployment, documentation, and post-implementation support
Develop implementation plans and technical recommendations that reflect organizational requirements, security needs, and available resources
Coordinate with technology vendors, service providers, consultants, and external partners
Track assigned project deliverables, risks, dependencies, and timelines
Identify opportunities to automate routine processes and improve the reliability and efficiency of technology operations
Provide advanced technical support and escalation assistance for complex hardware, software, network, account-access, and systems-related issues
Diagnose root causes and implement timely, effective, and sustainable solutions
Partner with IT Support Specialists and other technology staff to resolve escalated requests and strengthen service-delivery processes
Support technology operations for SEIU Local 2015 offices, training centers, remote staff, and statewide programs
Communicate system interruptions, planned maintenance, security concerns, and resolution updates clearly and promptly
Create technical instructions, knowledge-base materials, and user documentation
Help ensure technology services support staff productivity, organizational campaigns, and operational effectiveness
Maintain accurate records of systems, equipment, licenses, warranties, configurations, service agreements, and technology assets
Document system changes, incidents, troubleshooting steps, resolutions, and maintenance activities
Assist with technology audits, vendor reviews, risk assessments, and compliance-related documentation
Support the development and maintenance of IT policies, standards, procedures, and internal controls
Protect confidential organizational, personnel, membership, and technology information
Perform other duties and special projects as assigned