System Administrator

bcore•Reston, VA

3d•Onsite

About The Position

Bcore is seeking a System Administrator to support the NGA customer missions. This role involves maintaining computer systems, workflows, and ensuring their reliable operation. The System Administrator will work with both on-site and remote users, providing support for trouble calls, and Tier 1/2/3 support for Linux/Windows workstations and servers, including web servers, network-attached storage devices, and stored data. The position is based in Reston, VA, and requires an Active TS clearance with SCI eligibility and the ability to obtain a CI poly. Bcore focuses on delivering impact through IT solutions, intelligence production, and technology development, aiming to modernize government missions and client businesses.

Requirements

Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly
Must obtain Security+ within 90 days of hire
Requires Bachelor's degree
5+ years of experience
Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire
RHEL, Windows, and/or Storage administration experience
Experience with trouble ticket reporting and tracking systems such as Service+
Ability to respond to after hour calls "provide on-call support"
Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint
Strong documentation skills
Experience working with MS office products, especially Excel, Outlook, and Word
Strong customer support and communication skills providing support to end users
Ability to prioritize and execute tasks in a high-pressure environment
Must maintain a valid US passport

Nice To Haves

Intelligence Community Experience preferred
Experience in the imagery intelligence domain a plus
Ability to create and modify scripts in multiple disciplines on Windows and Linux
Knowledge of the Customer's processes and procedures and the Customer's production systems are a plus
Ability to function as a team member and independently
Prefer skills in one or more of the following: Windows desktop OS, Windows Server, Powershell, Red Hat, SQL, and Imagery Production Chain
General knowledge of database administration, network administration and possess network configuration management skills

Responsibilities

Maintains an organization's computer systems workflows and is responsible for the upkeep, configuration and reliable operation of computer systems.
Works closely with both on-site and remote users to coordinate site visits and upgrades.
Provides on-site and remote resolution support for trouble calls.
Provides TIER 1/2/3 support of Linux/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements.
Systems administration of desktop and server systems connected to local and wide area networks.
Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1, Tier 2, and Tier 3 problem identification, diagnosis and resolution.
Provide support for the escalation and communication of status to agency management and internal customers.
Install/load operating system and application software.
Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore.
Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Perform software installations and upgrades to Linux/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products.
Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
Conduct routine and emergency maintenance of assigned data center equipment.
Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers.
Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS.
Maintain operational, configuration, and other standard operating procedures.
Verify system availability with existing Enterprise tools.