System Administrator
About The Position
NexusTek is seeking a proactive and independent System Administrator to join their internal IT team. This role involves a variety of Tier I, II, and III technical support responsibilities, requiring a thorough understanding of information technology and remote desktop support. The ideal candidate will be a skilled communicator, dedicated to providing excellent customer service, and possess meticulous attention to detail in their work, documentation, and timekeeping. This is a fast-paced, ever-changing IT position where you will work hands-on with the latest technology across multiple systems and tools, while also engaging with internal users to understand and enhance their technology needs and efficiencies.
Requirements
- Microsoft Windows Server 2008 to present
- Microsoft Windows 10 to present
- Microsoft SQL Server 2008 to present.
- Microsoft Exchange 2007 to present
- Microsoft Hyper-V 2012R2-2019
- Microsoft RDS 2008R2 to present.
- Active Directory, DNS, DHCP
- VMWare ESXi 5.5 to present
- Veeam Backup & Replication
- Email filtering and encryption such as Barracuda & Avanan/Checkpoint
- Cloud and virtualization-based technologies, Azure, GCP, AWS.
- Network infrastructure devices, such as routing/switching (Cisco Meraki)
- Firewalls (Cisco Meraki, Sonicwall)
- Public DNS Knowledge of Network Management (SNMP, MIB)
- Configuration of DMZ, IDS/IPS, Encryption, ACL's, 802.1x
- Wireless technologies (802.11a/b/g/n, WPA2, WLC, WAP)
- Remote Access Platforms, such as Cisco AnyConnect
- PC hardware troubleshooting
- MacOS configuration and troubleshooting
- Citrix
- Microsoft 365 (Intune, SharePoint, Exchange Online, Entra, Azure, etc.)
- ConnectWise PSA
- ScreenConnect
- Microsoft Office products
- SentinelOne
- 3CX/phone system management
- Various SaaS tools/products
- Strong desire to learn
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via tickets generated by e-mail and phone calls.
- Demonstrate knowledge and experience in information technology and administration.
- Maintain strict confidentiality and security of the internal customer support and tickets, records, and sensitive information in accordance with company policies.
- Diagnose, research, troubleshoot, and resolve Tier I, II, and III technical hardware (printer, computer, peripherals) and common software issues.
- Assist users that may be locked out of computing devices, cloud services, or other applications.
- Direct unresolved issues to the next level of support personnel.
- Maintain the highest possible level of customer service.
- Work with vendors to provide internal users with updates on ISP outages or vendor support issues.
- Assist with the upkeep of internal environment documentation.
- Identify and contribute to automating tasks and processes.
- Work with the HR team and managers of various levels on the onboarding and offboarding of NexusTek employees and contractors.
- Willingness to learn new technologies, systems, and tools.
- Asset management – provide adequate laptops and required equipment to new employees, replace/refresh gear for existing employees, and ensure that equipment is returned by former employees.
- Minor office tasks such as collecting mail, accepting deliveries, etc.
Benefits
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
