System Administrator (Hybrid in Indianapolis, IN)

Resultant•Indianapolis, IN

2d•Hybrid

About The Position

Resultant is seeking a Systems Administrator in Indianapolis, IN to join their team and help continue their rapid growth. This role involves delivering operational and project commitments to clients, providing exceptional support, and managing the integrity and security of clients’ data, servers, devices, and software. The Systems Administrator will also manage clients’ primary internal systems, implement and maintain Remote Access Systems, manage and maintain phone systems, and ensure security administration by protecting and updating all machines. Additionally, the role requires keeping client documentation up-to-date and accurate, maintaining detailed notes in help desk tickets, and performing daily timekeeping. Collaboration with smart, thoughtful people is a key aspect of this position to best meet client needs.

Requirements

4-6 years of experience as a Systems Administrator
Strong analytical skills and a demonstrated ability to troubleshoot problems
Excellent communication and customer service skills, both written and oral
Ability to explain just about anything technical to anyone, regardless of their background
Willing to participate in an on-call rotation and provide after-hours support as necessary
Must live in the Indianapolis, IN area and willing to work a hybrid schedule with 3 days/week onsite
Must be legally authorized to work in the United States for any employer without sponsorship
Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
Computers: Computer replacement, printer installs
Applications and Products: Office 365, SharePoint
Service: CSAT Scores, SLA Ratings

Nice To Haves

Microsoft Associate Level Certification or equivalent certification is preferred

Responsibilities

Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead.
Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
Manage clients’ primary internal systems, from email to file sharing.
Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware).
Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital).
Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
Maintain domain policies, DNS, DHCP, and other integrated systems.
Keep client documentation up-to-date and accurate, along with detailed notes/updates in help desk tickets. Daily time keeping is a critical responsibility of the position in order to provide proper client updates.
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.