System Administrator, IF-03-0037

Cyber B.A.T. Inc•Laurel, MD

41d

About The Position

Cyber B.A.T. is seeking a Senior System Administrator to support the implementation, operation, troubleshooting, and maintenance of enterprise IT systems and infrastructure. This role is responsible for ensuring high availability and performance across client/server, storage, network, and end-user environments while providing escalation support, system optimization, and operational continuity in mission-critical environments.

Requirements

Active TS/SCI Clearance with a current Maryland Polygraph
Bachelor's degree in a technical discipline (Computer Science, Information Technology, Engineering, or related field)
Minimum of 15 years of experience as a System Administrator supporting environments of similar scope, type, and complexity
Five (5) additional years of directly related system administration experience may be substituted in lieu of a bachelor’s degree
Extensive experience supporting enterprise IT systems, including UNIX and Windows environments
Experience with Tier 1 and Tier 2 support operations in enterprise or mission environments
Strong experience in system troubleshooting, incident response, and problem resolution
Experience managing and maintaining client/server, storage, and network infrastructure
Experience performing system installation, configuration, patching, and lifecycle maintenance
Experience with system performance monitoring, capacity planning, and optimization
Knowledge of system interdependencies within Service-Oriented Architecture (SOA) environments
Experience supporting enterprise-level system integration and infrastructure troubleshooting
Strong analytical, communication, and documentation skills
Ability to operate effectively in high-tempo, mission-critical operational environments

Nice To Haves

Love solving difficult technical challenges
Enjoy collaborating and sharing knowledge
Like working where your voice actually matters
Appreciate a culture that celebrates wins and supports growth

Responsibilities

Provide support for implementation, troubleshooting, and maintenance of enterprise IT systems
Manage daily configuration and operation of IT system infrastructure and related services
Support client/server, storage, network, and mobile device environments across enterprise systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support for incident identification, diagnosis, and resolution
Perform advanced troubleshooting and root cause analysis for complex system, application, and hardware issues
Configure, manage, and maintain UNIX and Windows operating systems
Install, load, and update operating system software and patches across enterprise environments
Configure and maintain network components and system integrations to ensure reliability and performance
Monitor system performance and conduct capacity analysis and planning to optimize resource utilization
Provide escalation support and communicate system status updates to agency leadership and stakeholders
Support dispatch processes and participate in resolution of hardware and system-related incidents
Analyze and resolve complex issues involving server hardware, applications, and software integration
Provide detailed technical analysis and documentation for escalated incidents and system issues
Support system architecture design and contribute to mission system and hardware planning efforts
Apply knowledge of Service-Oriented Architecture (SOA) to understand system interdependencies
Support system design activities involving infrastructure, mission systems, and associated hardware
Maintain system integrity and ensure operational compliance with organizational standards and policies
Collaborate with engineers and technical teams to ensure system availability, performance, and security