System Administrator

International Dairy Queen•Bloomington, MN

4d•Hybrid

About The Position

International Dairy Queen, Inc. (IDQ) is seeking a System Administrator for its corporate office in Bloomington, MN. This role serves as a key link between the IT Service Desk and Infrastructure teams, ensuring smooth operations and communication. Responsibilities include Service Desk support, ServiceNow administration and development, SharePoint and Teams administration, and other IT system administration tasks.

Requirements

Proven experience as an IT System Administrator or similar role.
Strong knowledge of IT infrastructure, including servers, networks, and storage systems.
Proficiency in ServiceNow administration and development.
Experience with SharePoint administration.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Familiarity with ITIL/ITSM framework and best practices.
Must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

Associate’s degree in computer science, Information Technology, or a related field.
Relevant certifications (e.g., Microsoft Certified: Azure, SharePoint, Teams Administrator, ServiceNow Certified System Administrator).
Experience with scripting and automation (e.g., PowerShell, Python).

Responsibilities

Provide advanced technical support and guidance to the IT Service Desk team.
Troubleshoot and resolve complex technical issues escalated from the Service Desk.
Ensure timely and effective resolution of service requests and incidents.
Document system configurations, procedures, and policies.
Collaborate with the engineering team to design, implement, and maintain IT infrastructure solutions, including network, server, and storage systems.
Manage and maintain Intune, SharePoint sites and Teams services, providing user support, troubleshooting, and training.
Implement and enforce SharePoint and Teams governance policies.
Act as a bridge between the Service Desk and Infrastructure teams, facilitating communication and collaboration.
Monitor and maintain IT systems, ensuring high availability and performance.
Administer, develop, and customize the ServiceNow platform, including creating and managing workflows, scripts, and automation.
Optimize platform performance and usability, and perform maintenance, updates, and upgrades.
Manage user roles, permissions, and security, and implement security policies to ensure compliance.
Implement and refine ServiceNow modules (e.g., ITSM, RSM), and configure and maintain system integrations.
Ensure data integrity, develop reports, and manage licenses and vendor interactions.
Monitor performance, troubleshoot issues, and provide user support, including maintaining documentation.
Contribute to governance and continuous improvement.
Communicate effectively, verbally and in writing with people at all organizational levels.
Work in a team environment making positive contributions to the organization.
Establish and maintain effective relationships with staff members, customers, and vendors.
Other duties as assigned or required.