System Administrator - REMOTE (Monday - Thursday 10:00AM - 9:00PM)

City of Delray Beach•Fl 33444, FL

6d•Remote

About The Position

This is an advanced internal IT position responsible for Data Security Administration of the City of Delray Beach’s server, application, and endpoint environment. The role emphasizes cybersecurity operations, Windows server maintenance, the Microsoft Office 365 email environment, endpoint protection, enterprise authentication, incident investigation and proactive troubleshooting. Work involves daily security patching, incident response, documentation, and continuous improvement of security posture in alignment with City policies and standards. Work is performed under general supervision of the Information Security Manager. Schedule: Monday-Thursday, 10:00 AM-9:00 PM. This role is fully remote but must be able to be on-site within a 2-hour period if needed for emergencies and incident response.

Requirements

Associate degree in information technology, cybersecurity, computer science, or a related field—or equivalent experience.
A minimum of ten (10) years' experience in IT system administration, security infrastructure, design, operations, and information assurance.
Experience supporting Microsoft servers, desktops, and Microsoft Office 365.
Familiarity with Azure, Entra ID, Active Directory, and Group Policy.
Experience patching Windows servers and endpoints and coordinating maintenance windows.
Experience supporting desktop users and endpoint troubleshooting.
Familiarity with virtualization platforms (e.g., VMware or OpenShift).
Basic networking knowledge, including TCP/IP, DNS, DHCP, switching, VPNs, firewalls, IDS, and IPS.
Demonstrated interest in developing cybersecurity skills.
Ability to establish and maintain effective working relationships and interact well with colleagues and users.
Ability to communicate effectively in oral and written form.
Ability to understand and follow moderate to complex oral and written instructions.
Ability to manage and prioritize routine, specialized, and complex assignments and problems.
Ability to organize tasks in a logical and systematic manner.
Ability to understand and adhere to procedures and policies.
Skill in supporting and training end-users in the use of multiple applications.
Skill in using Microsoft Office applications.
Ability to adapt to an evolving and continually improving environment.
Ability to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies.
Be appropriately groomed and attired so as to present a professional image in accordance with the organization’s mission, goals, and policies.
Report for work promptly and properly prepared at the time and place required by the assignment or orders.
Notify the appropriate supervisor of intended absences in accordance with stated rules.
Conform with standards and rules regarding use of accrued time.
Demonstrate a polite, helpful and courteous manner when engaged in any activity with the public.
Operate and care for equipment to manufacturer’s specifications and/or within the specified parameters.
Demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.
A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Nice To Haves

IT certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications are preferred but not required.
Familiarity with EDR, XDR, or MDR systems is preferred.

Responsibilities

Administer and support the security of Microsoft Windows servers and desktops.
Support Microsoft Office 365, Azure, Entra ID (Azure AD), Active Directory, and Group Policy (including SSO and MFA configurations).
Patch and maintain servers and endpoints, including coordinated maintenance windows and post-change validation.
Management of server security certificates.
Create Virtual server snapshots prior to updates and configuration changes; manage rollback when necessary.
Deploy software and manage inventory using PDQ Connect.
Support EDR, XDR, and MDR security products and workflows; investigate and remediate compromised endpoints.
Administer and tune Trend Micro security suite for endpoints and servers.
Review and release quarantined emails in O365.
Support Netwrix and ManageEngine solutions for auditing, configuration, and operations.
Provide desktop support to end users and serve as an escalation point for security-related tickets.
Manage user accounts and permissions, ensuring least-privilege access and account hygiene.
Knowledge of virtual environments such as VMware, Hyper-V or OpenShift.
Assist with security monitoring, vulnerability remediation, and system hardening across servers and endpoints.
Troubleshoot PC, Laptop and server issues in coordination with IT Support teams.
Troubleshoot basic network, VPN, firewall, IDS, and IPS issues in coordination with network teams.
Maintain system documentation, change logs, and asset inventory.
Participate in the on-call rotation and perform off-hours patching/maintenance as required.
Assist in routine system and network management tasks including Windows System Administration; Change Management; System Updates and Patch Management; Penetration Detection.
Respond to and investigate security related service desk tickets and incidents and communicate and manage expectations during the resolution of the issue.
Ensure that IT security best practices and configurations are included in network, desktop, server, wireless, VoIP and mobile configurations.
Ensure information stored on City computers or networks is not disclosed to unwanted parties or modified inadvertently.
Audits users/systems to ensure City policies and procedures are being followed and security is maintained.
Monitor, analyze, and respond to SEIM alerts IDS/IPS events, and security bulletins to identify threats and vulnerabilities.
In the event data is compromised, repair the damage, and take measures to seal the security hole that enabled the data compromise.
Support and administer Mobile Data Management, Web Content Filtering, Email Security, Wireless Connectivity and Web-based Applications.
Evaluate new technologies and stay current with industry trends to recommend improvements.
Make recommendations to management on enhancements to existing and new security hardware, software, or related tools.
Assist in evaluating, planning, configuration, and implementation of new/existing security applications/tools.
Teach and educate City employees with Information Technology (IT) related security issues to heighten security awareness.
Follow established problem resolution procedures in resolving software problems and applied corrective service to upgrade software.
Adheres to ITIL and ITSM practices.
Participate in the team’s on-call support rotation.
Mentor / cross-train team members on existing and new/emerging technologies.
May assist all IT staff positions.
Fosters positive employee relations and employee morale on a City-wide basis.
Other duties as assigned.