System Administrator, TG-02-0063

Cyber B.A.T. Inc • Maryland City, MD

4d

About The Position

Cyber B.A.T. is seeking a System Administrator to support mission-critical IT systems and infrastructure. This role will provide Tier 1/Tier 2 support, troubleshoot and maintain UNIX and Windows environments, and optimize system reliability and performance. Cyber B.A.T. is a Service-Disabled Veteran-Owned Small Business delivering engineering, cybersecurity, software, systems, and mission-focused consulting solutions to government customers and industry partners. They combine the impact and innovation of a growing company with the culture and flexibility of a close-knit team.

Requirements

• Active TS/SCI w/polygraph clearance
• Bachelor’s degree: 10 years of relevant experience required OR High school diploma: 15 years of relevant experience required
• Information Assurance Technical (IAT) Level II certification required.

Nice To Haves

• Love solving difficult technical challenges
• Enjoy collaborating and sharing knowledge
• Like working where your voice actually matters
• Appreciate a culture that celebrates wins and supports growth

Responsibilities

• Provide implementation, troubleshooting, and maintenance support for IT systems.
• Manage daily configuration and operation of IT systems and infrastructure.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Provide technical assistance to users accessing and utilizing IT systems.
• Support day-to-day IT operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
• Provide support for the escalation and communication of ticket status to agency management and internal customers.
• Provide support for dispatch system and hardware issues and remain involved throughout the resolution process.
• Configure and manage UNIX and Windows operating systems and install/load operating system software.
• Troubleshoot operating systems and network components while maintaining system integrity and reliability.
• Implement operating system enhancements to improve system reliability and performance.
• Optimize system operations and resource utilization.
• Perform system capacity analysis and planning.
• Provide in-depth troubleshooting and problem-solving for complex IT systems.
• Provide detailed analysis and feedback to agency management and internal customers on escalated tickets.

Benefits

• Employee ownership opportunities
• Annual company retreats
• 5 weeks PTO
• Flexible work environment
• Employer-paid medical and dental for employees and dependents
• Up to 10% 401(k)/profit sharing contribution
• Monthly happy hours and team events
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED