System Administrator, OE-02-0066

Cyber B.A.T. Inc • Annapolis Junction, MD

2d

About The Position

Cyber B.A.T. is seeking a System Administrator to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and manage IT system infrastructure and any processes related to these systems. Cyber B.A.T. is a Service-Disabled Veteran-Owned Small Business delivering engineering, cybersecurity, software, systems, and mission-focused consulting solutions to government customers and industry partners. They combine the impact and innovation of a growing company with the culture and flexibility of a close-knit team.

Requirements

• A current TS/SCI w/ MD customer polygraph is required for this position.
• Ten (10) years’ experience as a SA on programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• In lieu of a Bachelor’s degree, four (4) years of additional SA experience may be substituted for a total of fourteen (14) years.
• DoD 8570 compliance with IAM I is required

Nice To Haves

• Love solving difficult technical challenges
• Enjoy collaborating and sharing knowledge
• Like working where your voice actually matters
• Appreciate a culture that celebrates wins and supports growth

Responsibilities

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Benefits

• Employee ownership opportunities — every employee has equity in our success
• Annual company retreats (yes… actual destinations)
• 11 Holidays and 3 - 5 Weeks Additional PTO + flexible work environment
• Employer-paid medical and dental for employees and dependents
• Up to 10% 401(k)/profit sharing contribution (no match required)
• Monthly happy hours and team events
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior