System Administrator (Director Support Technician)

teKnoluxion•Springfield, VA

3h•$89,000 - $104,000•Onsite

About The Position

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a System Administrator, supporting the NGA customer mission.

Requirements

Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly
A+ Certification, N+ Certification, Security+ or other DoD 8570.01M Certification and ITIL v4 Foundations
Requires Bachelor's degree (or equivalent experience)
3-5+ years of experience
3 years of experience supporting VIPs
Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM| MECM
Patch Management (Windows)
End User Hardware — Workstations (Thin Client, Thick Clients, Secure Tablets), Monitors, KVM's, Printers, Plotters, Print Server Configurations, VOIP phone
Removable Media
Print, Fax and Scan Support Services
Mobile Phone | Secure Tablets
Desktop VTC (DTVC)
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with: Windows 7; Windows 10; Win11; Citrix; SMS; and SCCM|MECM
Excellent troubleshooting capabilities
Strong time management skills and ability to work flexible schedules to meet job requirements
Strong communication skills
Strong work ethic and attention to detail
Strong writing skills (consistently document work completed)
Ability to work independently on projects and/or tasks
Ability to move and lift computers, printers, monitors, and other hardware
Team player and willing to share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies

Nice To Haves

Intelligence Community Experience preferred

Responsibilities

Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
Facilitate meetings and engage regularly with customers and members of senior leadership to address IT related questions or concerns, coordinate and plan emerging customer requirements, and provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff.
Deploy and sustain end-user devices and associated accessories.
Manage hardware in all stages including unpacking and setup of end user devices.
Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
Install application software on end user device workstations via scripted install packages.
Inventory management of UDS deployed software and end user devices.
Provide user education and training in basic hardware and software functions.
Create and maintain documentation and SOPs to train new employees.
Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands.
Identify and execute process improvements and other enhancements that improve operational efficiency.
Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
Train end-users in the proper use of hardware and software. May train large groups of end users.
May require after-hours support or weekend support for mission, program and special project support.