System Administrator, Level 2 (Night Shift)

Independent Software•Columbia, MD

4d•Onsite

About The Position

At Independent Software, as a System Administrator Level 2, you will support the administration, maintenance, monitoring, and security of enterprise systems and applications supporting mission-critical operations. You will maintain servers and operating systems, troubleshoot system and network issues, support users, and help ensure systems remain secure, available, and performing effectively. You will also support system upgrades and deployments, monitor system health and capacity, assist with security controls and compliance activities, and collaborate with IT teams across network, security, applications, and help desk functions.

Requirements

Experience with system administration and maintenance
Experience supporting servers, operating systems, applications, and enterprise IT environments
Strong hardware troubleshooting skills
Experience providing remote technical assistance and remote desktop support
Ability to diagnose and resolve system, application, and network-related problems
Experience with system monitoring, performance, availability, and capacity management
Knowledge of system security controls, access management, endpoint protection, and firewalls
Experience supporting system upgrades, migrations, patching, and configuration changes
Strong troubleshooting, documentation, communication, and teamwork skills
Ability to support escalated technical issues and provide guidance to less experienced personnel
Must be able to work Wednesday – Sunday, 10:00 PM – 6:00 AM
Must be available for the initial training schedule of Monday – Friday, 6:00 AM – 2:00 PM
Must meet DoD 8570 IAT Level I requirements
Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Responsibilities

Monitor, manage, and maintain servers, operating systems, and key applications
Apply patches, updates, and configuration changes in accordance with change management procedures
Perform routine system health checks, capacity planning, and performance tuning
Diagnose and resolve system, application, and network-related issues
Provide advanced technical support for escalated issues from help desk and Tier 1 teams
Support user account management, permissions, and access controls
Install, configure, and deploy new systems, applications, and tools
Assist with system upgrades, migrations, and integrations
Document system configurations, procedures, and standards
Help implement and monitor security controls, including antivirus, endpoint protection, firewalls, and access management
Participate in audits, risk assessments, and remediation activities
Use monitoring tools to track system performance, availability, and capacity
Respond to alerts, incidents, and outages and perform root cause analysis and corrective actions
Prepare reports on system health, incidents, and improvements
Collaborate with network, security, applications, and help desk teams on technical initiatives and projects
Contribute to IT process improvements, standards, documentation, and system architecture improvements