System Administrator (Program Coordinator II)-61006001

State of South Carolina • Lexington County, SC

8d • Hybrid

About The Position

Under supervision, serves as the primary point of contact to vendor and DPH IT for all system issues, fixes, and updates. Routinely communicates with Vital Statistics leadership (the Directors) to ensure all system modules are functioning correctly. Makes recommendations for process/system improvements to the Director. Manages a system team to support the South Carolina Vital Records and Statistics Integrated Information System (SCVRSIIS) system. Oversees a team of program assistants to maintain, clean and update the South Carolina Vital Records and Statistics Integrated Information System (SCVRSIIS) system including user maintenance updates, table maintenance, configuration updates, communication with database team, and other system related functions. Works with field consultant staff to obtain updated roles of users/facilities across the state. Monitors system help desk email and phone number for customer issues to ensure timely filing of records or other system problems and alerts the director in a timely manner. Ensures that this email is monitored by the team 24/7 and responded to in a timely manner. Communicates with the vendor or DPH IT as needed when a fix is not already available. Participates in all system update related meetings. Responds to requests for system assistance from other program areas in a timely manner. Serves as primary contact for system updates, maintenance, downtime, etc. and communicates with all teams of necessary tasks by email. Maintains and updates system documentation, (guides, access forms, etc.) and keeps a record of new user access requests and other system changes for historical records.

Requirements

• A bachelor's degree and relevant program experience.
• Five (5) years experience in an IT setting.
• One (1) year supervisory experience or approved equivalency.
• Additional relevant IT experience may be substituted in lieu of bachelor's degree in an IT related field.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.

Nice To Haves

• Five (5) years supervisory experience in an IT setting.
• Vital Records system or program experience.

Responsibilities

• Serves as the primary point of contact to vendor and DPH IT for all system issues, fixes, and updates.
• Communicates with Vital Statistics leadership to ensure all system modules are functioning correctly.
• Makes recommendations for process/system improvements to the Director.
• Manages a system team to support the SCVRSIIS system.
• Oversees a team of program assistants to maintain, clean and update the SCVRSIIS system.
• Works with field consultant staff to obtain updated roles of users/facilities across the state.
• Monitors system help desk email and phone number for customer issues and alerts the director.
• Ensures the help desk email is monitored by the team 24/7 and responded to in a timely manner.
• Communicates with the vendor or DPH IT as needed when a fix is not already available.
• Participates in all system update related meetings.
• Responds to requests for system assistance from other program areas.
• Serves as primary contact for system updates, maintenance, downtime, etc.
• Communicates necessary tasks to all teams by email.
• Maintains and updates system documentation.
• Keeps a record of new user access requests and other system changes for historical records.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices (State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP))

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level