Concur System Administrator II
About The Position
The Junior Concur Administrator will play a key role in the integration of approximately 4,000 employees into SAP Concur, followed by a transition into an ongoing Concur support and administration role once the integration is stabilized. The initial phase of this position is project-focused, supporting employee onboarding, data validation, and hypercare activities during a high-volume system implementation project supporting an acquisition. After integration completion, the role will shift to business-as-usual (BAU) support, system administration, and continuous improvement of the Concur Travel & Expense platform. This role is ideal for someone seeking hands-on exposure to both large-scale system implementations and long-term finance systems administration.
Requirements
- Bachelor’s degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience)
- 2 years of experience in Concur support
- Strong attention to detail and ability to manage high-volume tasks
- Ability to work effectively in a fast-paced integration environment
- Strong written and verbal communication skills
Responsibilities
- Support the onboarding of new employees into SAP Concur as part of a major integration
- Assist with user creation, role assignments, and access validation
- Conduct data accuracy checks for employee travel profiles, employee group and manager assignments
- Assist with monitoring and validating inbound and outbound integrations, including: HR employee data feeds, Corporate card file loads, Accounting or payroll extracts
- Identify, track, and escalate integration errors or data mismatches
- Reconcile employee populations between source systems and Concur
- Maintain issue logs and support remediation tracking during go-live
- Provide Tier 1 and Tier 2 support during go-live and hypercare periods
- Respond to high-volume employee inquiries related to: System access and login, Expense report setup and submission, Travel booking and profile issues, Policy and reimbursement questions
- Identify recurring issues and support development of FAQs, job aids, and training materials
- Support training and education of transitioning employees
- Provide ongoing support for Concur users, including onboarding, role updates, and troubleshooting
- Support employee lifecycle changes such as transfers, manager changes, and terminations
- Assist with maintaining expense policies, workflows, expense types, and audit rules under guidance
- Maintain and be the first point of contact on open support cases
- Support training and education of Concur users
- Monitor expense report workflows to support timely processing
- Assist with policy compliance reviews and issue resolution
- Support corporate card administration and reconciliations
- Partner with Accounts Payable, Payroll, HR, and IT on ongoing issue resolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
