System Administrator - Healthcare Cloud Platform (US)

Onera Health

1d•Remote

About The Position

Onera is hiring a hands-on Systems Administrator for its healthcare cloud-based platform to join their USA team on a unique and ambitious mission to better healthcare. The role involves ensuring the availability, performance, and security of their US-based cloud environments, healthcare applications, and IT systems, supporting the organization's business and technical requirements. The successful candidate will join a multi-disciplinary, energetic, young, and internationally minded scale-up team, working closely with peer customer support specialists, clinical specialists, software engineers, and data and algorithm experts. This role is key to the success of Onera’s next-generation sleep diagnostic service and offers a great opportunity for professional growth in an ambitious and fast-growing scale-up. The position is open to candidates located in the Eastern Time Zone to ensure sufficient overlap with the Europe-based team. Onera Health is a leader in transforming sleep medicine and remote monitoring, with breakthrough diagnostic solutions and services poised to help millions struggling with sleep-related ailments and impact other medical fields by monitoring chronic conditions. Their innovative solutions provide comprehensive sleep test data to physicians in various clinical and non-clinical environments to optimize patient care and reduce healthcare costs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field.
Minimum of 5-7 years of experience in cloud and IT system management, with at least 3 years in a healthcare setting.
Good understanding and know-how of AWS services (e.g., Lambda, API Gateway, IoT Core, DynamoDB, S3, Batch, EC2, SageMaker, etc.), having worked with at least a subset of these.
Hands-on experience using AWS security, compliance, and monitoring services (AWS WAF, Config, GuardDuty, CloudWatch, Cloud Trail).
Proficiency with server administration, virtualization technologies, and IT security.
Proven experience working within HIPAA, SOC2, and HITECH frameworks.
Deep familiarity with NIST 800-53 (FedRAMP) and Trust Services Criteria (SOC2).
Hands-on experience maintaining systems under SOC2 Type II and FedRAMP (NIST 800-53) frameworks.
Proficiency in Linux/Windows Admin, Docker, and Scripting (Python/Bash/Typescript).
Excellent problem-solving skills, communication, and organizational skills.
Ability to manage multiple priorities and work under pressure.
Excellent communication skills in English (written and spoken).

Nice To Haves

Relevant certifications (e.g., AWS SysOps Administrator Certification, AWS Security certification, ITIL) are a plus.

Responsibilities

Operate cloud-based product used by (Healthcare Provider) customers.
Operate and maintain AWS infrastructure supporting the AWS-based platform used by healthcare providers.
Ensure high availability, scalability, and performance of production environments.
Support the EU-based engineering team in deploying code to US production environments.
Provide input and requirements to the development team on backup, disaster recovery, security, monitoring, operations, release, and deployment best practices.
Participate in incident response and root cause analysis for system outages.
Act as the primary technical point of contact for US-based infrastructure alerts and security incidents.
Maintain detailed system documentation and operational runbooks and playbooks.
Contribute to the definition of procedures, policies, and work instructions.
Investigate and troubleshoot cloud-based application issues, ensuring timely resolution for customers.
Help define and shape the procedures, policies, and work instructions required for achieving SOC2 and FedRamp certifications.
Lead the technical preparation and evidence collection for first-time and annual SOC2 audits and FedRAMP authorization packages.
Ensure the US cloud infrastructure remains in a 'continuously compliant' state, managing automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP.
Manage IT systems and provide/revoke access to employees (e.g., EntraID).
Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using Microsoft Intune.
Implement and regularly test data backup and disaster recovery plans.
Monitor systems performance, uptime, and security, applying patches, updates, and security fixes when needed.
Act as the first line of support for all US employees, resolving issues with hardware, software, and network connectivity.
Register, monitor, and resolve tickets in Jira Service Management.
Meticulously document IT procedures and keep IT records in line with procedures.
Create and update user guides and training materials.