System Administrator

University of North Texas System•Denton, TX

10d•$51,744•Hybrid

About The Position

The University of North Texas System is a growing institution in the Dallas-Fort Worth region, comprising the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. It employs over 14,000 individuals, educates more than 49,000 students, and awards nearly 12,000 degrees annually. The UNT System fosters a people-first, values-based culture centered on excellence, curiosity, and innovation, aiming to transform lives and create economic opportunity through education. The CAS IT department specifically focuses on championing, building, and applying technology to advance education, creativity, and research at UNT.

Requirements

Bachelor's degree in a related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
Considerable knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environments.
Ability to operate computer keyboards and to install computer hardware.
Ability to assimilate, retain, and utilize technical and application-oriented information.
Ability to work independently across a wide range of technical needs.

Nice To Haves

Experience in troubleshooting and configuration of Windows, MacOS, and Linux operating systems.
Experience answering phones, remote access, and chat support in a help desk or service desk environment.
Experience working in Higher Education and working with sensitive data with HIPAA and FERPA information.
Experience documenting exceptions and unique setups.
Experience with ServiceNow.
Experience with JAMF, PowerShell, PowerBI, and AD.
Working knowledge of AI technologies and their practical application in business and academic environments.

Responsibilities

Provides Tier 2 Service Desk support for CAS IT's supported units (COS, CLASS, and COI), working from a shared queue.
Alternates between phone/walk-in coverage and ticket resolution, with ticket resolution as the default when calls are not active.
Provides in-person support across the main campus and Discovery Park as needed, including research labs, clinics, and departmental lab setups.
Responsible for implementing, maintaining, and documenting unique department and lab requirements.
Handles sensitive information within CAS IT's scope.
Works with minimal supervision and supports a wide variety of applications and needs across the faculty base.
Provides phone and walk-in based support to faculty and staff across CAS IT's supported units (COS, CLASS, COI) via Amazon Connect.
Resolves tickets from the shared ServiceNow queue, prioritizing by severity (P1 first, descending) and by first-in-first-out order within each priority level.
Provides in-person technical support at faculty and staff worksites across main campus and Discovery Park locations, including hands-on setup, troubleshooting, and equipment moves.
Documents, installs, maintains, and properly decommissions supported (and excepted) devices and software for faculty, staff, departmental lab, research lab, and clinic machines.
Supports research labs, clinics, and departmental lab setups, implementing and documenting exceptions to standard configurations.
Assesses and escalates tickets outside their support scope based on independent judgment, without requiring prior approval.
Assists CAS IT with special projects or time-sensitive work, which may include rare off-hours needs to support UNT's mission in education and research.