System Administrator 3-IT

Oracle•TX, TX

8d•$68,300 - $141,200

About The Position

You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services.

Requirements

Active TS/SCI security clearance w/polygraph
Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
3-8 years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned.
Demonstrated expertise in two or more of the following areas: Power Capacity allocation – high and low density racks, Incident management and resolution on outages, Systems administration (Linux and/or Windows Servers), Networking (DNS, TCP/IP).
Solid level understanding of data center design, commissioning and operations best practices and ensures their application.
Examples of process improvement execution.
Examples of a drive to dig into the details of a system or process to solve customer problems.
Excellent oral and written communication skills.
Strong Adherence to Process and be process champion.
Strong influencing skills.
Ability to work independently, with little direct management.

Nice To Haves

Experience from a reputable Cloud provider.
Experience from Tier 1 Data Center colocation providers.

Responsibilities

Troubleshoot and solve infrastructure issues.
Escalate issues to appropriate resolver groups.
Proactively monitor customer environment by checking system error logs, monitoring ticket queues and consulting with other groups.
Make recommendations to resolve system errors and performance issues and take corrective actions.
Create and maintain documentation on technologies supported.
Innovate and make decisions independently, while also taking direction when given.
Improve current processes and introduce automation for simplification.
Execute small projects independently and assist in planning and executing larger projects.
Support large, Enterprise customers in an Operations environment.