System Administrator - NEC Housing

NECSWS

2d • Hybrid

About The Position

NEC Software Solutions is seeking a System Administrator to join their NEC Housing Team. This role is pivotal in supporting innovative products for the Social Housing sector, where the company invests over £8 million annually in award-winning solutions to help customers deliver better services more effectively. The System Administrator will be part of a dedicated team focused on ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across housing management platforms. NEC Software Solutions, part of global tech giant NEC Corporation, develops software that supports public services, including helping families, managing transportation, locating missing people, and testing newborn hearing. The company works with governments, hospitals, housing providers, and local authorities to enhance service delivery and make a world of difference.

Requirements

• Proven experience with NEC Housing systems from a technical perspective
• Strong background in Customer Service
• Experience in maintaining accurate documentation
• Hands on experience with housing management software configuration
• Expertise in troubleshooting and resolving Housing System errors

Nice To Haves

• Working knowledge of SQL

Responsibilities

• Provide responsive customer support via phone, email, and other channels.
• Manage and maintain strong relationships with assigned customer accounts.
• Accurately record all customer interactions, investigations, and resolutions.
• Monitor system dashboards and security alerts, taking prompt action when needed.
• Recreate and troubleshoot reported issues using internal guides and best practices.
• Collaborate with internal teams to resolve complex technical problems.
• Assist with application roll-outs and updates to ensure smooth implementation.
• Identify and resolve system errors to maintain optimal performance.
• Support configuration change projects and ensure accurate implementation.
• Apply release scripts and perform testing to validate configuration changes.
• Complete routine administrative tasks to support daily operations.
• Manage communications through shared mailboxes efficiently.
• Maintain up-to-date technical and procedural documentation.
• Provide out-of-hours support when required to ensure service continuity.

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed