PremierOne Remote System Admin

Motorola Solutions•Ohio, US Offsite, IN

12d•$80,000 - $90,000•Remote

About The Position

This position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team. VSS is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements. The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.

Requirements

High School diploma, Associates degree, or Bachelor's degree required.
3+ years of experience in Customer Service, Public Safety Applications experience involving Records Management Systems, OR 3+ years of IT experience.
Must be able to obtain a background clearance as required by our government customers.

Nice To Haves

High School diploma or equivalent is required, a Bachelor's degree preferred.
3+ years of IT and/or Public Safety experience (a combination can fulfill this requirement)
Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
The applicant must reside within 5 hours of Cleveland, OH to be considered for this position.
This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Responsibilities

Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system)
Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performance
Adhears to Motorola and the Customer’s Change management policies and procedures
Builds and maintains positive, effective, and mutually beneficial working alliances with customers
Initiates problem-solving action and follows through to resolution
Ensure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
Work with Customer staff to identify and resolve reported system incidents/problems.
Procure and coordinate any internally resources as needed
Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.
Run diagnostics using approved MSI tools.
Assist with technical system requirements analysis.
Provide system performance reporting using approved MSI tools when requested.
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.