System Administrator

Franklin Electric•Oklahoma City, OK

16d•Hybrid

About The Position

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities by providing access to water, fuel, and electricity. As a System Administrator you will be responsible for installing, configuring, and maintaining operating system workstations in support of business processing requirements. Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures standard operating procedures are followed. Develops and maintains comprehensive operating system hardware and software documentation. Areas of support include desktops, laptops, phone and voicemail, network, server, and other hardware. May support multiple sites (some remote) depending on the region and area of support. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry-leading quality, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment. Move Forward With Us

Requirements

Bachelor’s degree in computer science, computer information systems, or a related degree (required).
2 to 4 years of related experience (required).
Microsoft certifications (preferred).

Nice To Haves

Develop and maintain shop floor / production applications using C#, and SQL
Collaborate with business analysts to understand and translate business requirements into technical solutions

Responsibilities

Installs, configures, and maintains operating system workstations in support of business processing requirements.
Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Ensures standard operating procedures are followed.
Develops and maintains comprehensive operating system hardware and software documentation.
Provides technical support related for all plant IT systems (End User, Shop Floor, Network, Server, and Phone) used by Franklin Electric employees across all business functions.
Must maintain or exceed Service Level Agreements for Incident Resolution.
Designs processes and improvements to resolve end user technology issues.
Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
Observes and evaluates current processes and recommends solutions to streamline current issues.
Creates and communicates details for dashboards to drive performance improvements.
Ensures all changes and requests are entered in ServiceNow.
Ensures the fulfillment of end user requests for all plant Hardware and Software.
Ensures changes are completed with proper documentation for SOX compliance.
Reviews the forward schedule of changes for potential conflicts.
Deploys new PC and other IT Equipment to end users and trains them in their use.
Images and deploys PC’s.
Uses ServiceNow to maintain and track IT assets and inventories.
Responsible for maintaining all software and hardware inventories plant-wide including IT Asset Tagging.
Provides recommendations for plant IT Hardware and Software standards and ensures standards are enforced.
Performs other related duties as required or assigned.