System Administrator (RC-3-CO)
About The Position
We are seeking a System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems. This role involves managing daily activities of configuration and operation of IT systems, providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. The System Administrator will support IT systems including day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices. Responsibilities include escalation and communication of status to management and internal customers, optimizing system operations and resource utilization, and performing system capacity analysis and planning. The role requires in-depth experience in troubleshooting IT systems and providing detailed analysis and feedback for escalated tickets. Support for the dispatch system and hardware problems, including involvement in the resolution process, is also required. The System Administrator will configure and manage UNIX and Windows (or other applicable) operating systems, install/load operating system software, troubleshoot, maintain network component integrity, and implement operating system enhancements to improve reliability and performance.
Requirements
- Linux and Windows system administration experience
- Experience with patching, IAVAs, and Bash scripting
- Some experience with Docker, Kubernetes, and AWS
- At least ten (10) years of related work experience
- A bachelor’s degree in a related discipline is required. Five (5) years of equivalent experience may be substituted for the bachelors degree for a total of fifteen (15) years of experience
- Security Clearance Required: TS/SCI w/ Polygraph
Responsibilities
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.
- Provide support for the escalation and communication of status to management and internal customers.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Benefits
- Individual and family health, vision and dental benefits
- A minimum of four (4) weeks of paid time off including a week of sick leave
- 11 federal holidays off
- 401(k) employer match with no vesting schedule
- Opportunity to earn referral benefits
- Opportunity to bank hours if the contract allows
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What This Job Offers
Job Type
Full-time
Career Level
Senior
