System Administrator

LaPrairie Group•Calgary, AB

31d•Onsite

About The Position

LaPrairie Group of Companies is seeking an energetic System Administrator to join their IT team in Downtown Calgary. If you have a passion for technology, excellent problem-solving skills, and thrive in a collaborative environment, we want to hear from you! Salary will be commensurate with experience.

Requirements

Degree or Diploma in computer science or a related field.
3+ years of experience in IT Support or System Administration roles.
Experienced with multi-location networking and supporting remote sites without having local technical experts.
Strong understanding of cloud technologies such as AWS, Google Cloud, or Azure.
Experience administrating Microsoft Servers, Active Directory, DNS, Group Policy, and other technologies to support the business.
Maintaining and supporting MDM solutions like Intune.
Experience with Network, Server, Endpoint and Cloud security administration.
Strong attention to detail and problem-solving.
Committed to updating documentation, providing training documents, and clearly communicate with non-technical stakeholders.
Ability to work independently, collaboratively and manage multiple projects simultaneously.
Participate in the on-call rotation and to travel to remote sites when required.

Responsibilities

Act as the primary escalation point for complex incidents and service requests beyond Tier 1 capability.
Own end-to-end resolution of escalated tickets, including root cause analysis and preventative measures.
Provide hands-on troubleshooting across hardware, software, networking, and cloud services.
Support and maintain end-user environments including laptops, desktops, mobile devices, and peripherals.
Participate in ticket triage, backlog management, and continuous improvement of support workflows.
Assist with onboarding and offboarding, including user provisioning, access control, and device setup.
Support multi-site operations, including remote environments, and resolve connectivity issues across VPN, WAN, and wireless networks.
Provide clear, professional communication to end users with timely updates and expectation setting.
Document troubleshooting, resolutions, and maintain the internal knowledge base and system documentation.
Manage Active Directory, group policy, and access controls.
Support patching, vulnerability remediation, and routine maintenance.
Assist with infrastructure projects and deliver against defined milestones.
Support endpoint, server, and cloud security controls, including MDM platforms such as Microsoft Intune.
Work with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
Perform other duties and projects as assigned.