System Administrator (VMS Administrator)

Black Fox•Detroit, MI

2d•$75,000 - $80,000•Onsite

About The Position

The Systems Administrator (VMS Administrator) provides on-site technical administration and engineering support for the Wayne County Airport Authority’s enterprise security surveillance platform serving Detroit Metropolitan Wayne County Airport and Willow Run Airport. The position is responsible for the implementation, configuration, operation, maintenance, performance, security, and troubleshooting of the Genetec Security Center video management system, connected AXIS cameras, and the physical and virtual server infrastructure that supports the environment. The Systems Administrator collaborates with WCAA Technology Services, cybersecurity, networking, server, public safety, facilities, project, and departmental stakeholders to maintain a secure, available, supportable, and well-documented surveillance capability.

Requirements

At least two years of experience administering Genetec Security Center Enterprise or another enterprise VMS platform, such as Milestone, ExacqVision, or Intelli-Site/IntelliScene.
At least two years of experience administering AXIS cameras or comparable enterprise camera platforms, such as Pelco or Bosch.
At least two years of experience maintaining and troubleshooting VMS-related infrastructure, including physical and virtual servers, SAN, NAS, SQL Server, networking, and related components within a VMS environment.
Advanced working knowledge of enterprise VMS administration, video-surveillance architecture, camera configuration, recording services, storage, failover, and system health monitoring.
Strong understanding of video streaming, codecs, bandwidth, encryption, recording, retention, storage utilization, and performance optimization.
Ability to troubleshoot VMS applications, camera and encoder connectivity, video loss, network communications, server services, databases, authentication, and performance issues.
Working knowledge of enterprise authentication and networking protocols used in VMS deployments, including directory services, role-based access, IP networking, and secure communications.
Ability to administer user roles and permissions, maintain audit tracking, and protect security-sensitive information and systems.
Ability to assess system architecture, analyze technical issues, isolate root causes, implement corrective actions, and document the resolution.
Ability to collaborate effectively with multidisciplinary infrastructure, networking, cybersecurity, engineering, facilities, public safety, and vendor teams.
Ability to create clear technical documents and provide effective training to technical and nontechnical users.
Must be available to work on-site five days per week during the established schedule.
Must be available for after-hours support and participation in the on-call rotation.
Must be able to work at DTW, YIP, and other WCAA locations as assignments require.

Nice To Haves

Familiarity with AutoCAD or comparable design and camera-coverage software is preferred.
Experience using an enterprise ticketing or IT service-management platform, such as ServiceNow, is preferred.
Experience commissioning and integrating cameras, encoders, access-control systems, analytics, and other security technologies into enterprise VMS platforms.
Genetec Security Center 5.x Enterprise certification or equivalent current Genetec certification.
AXIS Certified Professional credential or equivalent manufacturer certification.
Experience supporting high-availability surveillance systems in airports, transportation facilities, public safety environments, or other mission-critical operations is highly valued.
Dependable and responsive professional who understands the operational importance of security-surveillance availability.
Methodical troubleshooter who uses evidence, documentation, and disciplined testing to resolve technical issues.
Able to work independently on-site while coordinating effectively with multiple technical and operational teams.
Strong written, verbal, instructional, and interpersonal communication skills.
Highly organized, detail-oriented, and able to manage concurrent incidents, service requests, projects, and preventive-maintenance activities.
Able to adapt to changing priorities, perform effectively under pressure, and support after-hours or on-call operational requirements.
Committed to secure administration, accurate records, knowledge sharing, continuous learning, and high-quality client service.

Responsibilities

Administer, configure, update, maintain, and troubleshoot the Genetec Security Center enterprise video management system (VMS).
Manage the VMS architecture, including Directory, Archiver, Media Gateway, failover, database, recording, and related application components.
Monitor system availability, health, performance, event activity, video quality, storage capacity, recording status, and retention compliance. Identify emerging risks and take timely corrective action.
Administer, configure, update, maintain, and troubleshoot AXIS cameras and other supported surveillance devices.
Commission and integrate cameras, encoders, access-control devices, video analytics, and other security-system components into the VMS platform.
Maintain and troubleshoot VMS infrastructure, including physical and virtual servers, storage area networks (SAN), network-attached storage (NAS), Microsoft SQL Server, operating systems, databases, and network connectivity.
Diagnose and resolve video loss, degraded streams, recording failures, camera connectivity issues, authentication failures, storage constraints, and system-performance problems.
Apply sound practices for video streaming, encryption, recording, retention, failover, resilience, and enterprise authentication.
Maintain user accounts, roles, permissions, access controls, audit trails, and related records in accordance with WCAA policies and the principle of least privilege.
Collaborate with server, network, cybersecurity, and application teams to define and satisfy infrastructure, connectivity, security, patching, backup, and recovery requirements.
Provide technical assistance, implementation support, design input, and subject-matter expertise for security surveillance projects and system expansions.
Review proposed designs and coverage plans; support camera placement, system sizing, storage planning, capacity analysis, and implementation readiness.
Create and maintain current technical documentation, including architecture diagrams, configuration standards, operating procedures, troubleshooting guides, inventories, support records, and change documentation.
Use the designated service-management or ticketing platform, such as ServiceNow, to record incidents, requests, changes, actions, resolutions, and knowledge articles.
Provide VMS system training and technical guidance to WCAA departments, airport entities, administrators, operators, and other authorized users.
Participate in after-hours support and an on-call rotation. Respond to incidents and operational needs within required service expectations.
Coordinate with vendors and internal teams, communicate status and risks clearly, and perform related duties as directed.