System Administrator or Senior System Administrator

Idaho Power Company•Boise, ID

1d•$96,595 - $140,109•Hybrid

About The Position

Idaho Power — located in vibrant Boise, Idaho — is looking for System Administrators or Senior System Administrators to join either our Design Application Support or Metering System Support teams within the Information Technology (IT) department. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with safe, reliable, affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote. What does a System Administrator or Senior System Administrator do for us? They analyze, install, configure, upgrade, test, document, monitor, and maintain software and hardware in support of business processing requirements. The supported systems may include operating systems, business applications, server hardware, security tools, monitoring tools, Web servers, Application servers, Integration servers, and other departmental or enterprise applications or systems. They provide technical support for problems not resolved by the Integrated Operations Center or IT Service Desk. Additional job duties include: The role requires coordination across infrastructure, cybersecurity, database, and vendor teams to ensure secure, compliant, and reliable operation of the platform, as well as ownership of environment configurations across development, test, and production systems. The position also supports ongoing maintenance, upgrades, troubleshooting, and long-term sustainability of the Accruent Meridian Engineering Document Management System (EDMS) or Metering Management platform within a regulated enterprise environment. A Senior System Administrator also participates in the development and execution of technology strategies to support organizational activities and direction. They provide an advanced level support for systems, including troubleshooting, performance, monitoring, cost-benefit, security, and licensing analysis. They are expected to stay aware of industry trends, business requirements, and technical design methodologies to aid in the development of creative/innovative IT/OT solutions. Metering Develop, implement, and provide technical support for meter hardware and software related to data acquisition processes, process improvement, and process/performance monitoring Ensure that meter hierarchy in the meter data acquisition and management systems match the hierarchy in Customer Information System (CIS) Support other departments in data interface problem resolution Ensure that accurate customer billing data is transferred to CIS at the prescribed times and in accordance with metering process expectations EDMS Serve on the Design Applications Support Team as the system administrator for the EDMS Support a critical system of record for engineering and design documentation Maintain system availability and performance Managing document workflows including indexing, storage, retrieval, and retention Support AutoCAD-based document rendition services within a server-hosted environment In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

Requirements

Installation, configuration, upgrade, test, document, monitor and maintain software and hardware of relevant technology platform(s)
Problem solving
Strong interpersonal skills
Verbal and written communication, including effective listening
Planning and organizing
Multi-layer troubleshooting across server, application, and database environments
Prioritizing and executing maintenance, remediation, and operational support work
Interpreting logs, alerts, and system behavior to determine root cause
Coordinating with cross-functional teams and vendors to resolve complex issues
Documenting system configurations, processes, and support procedures
Work proactively in a team environment with minimum supervision
Accept responsibility and complete tasks in a timely manner
Interact effectively with both technical and non-technical personnel
Adapt to new situations, and maintain a positive, customer-focused attitude
Administer and support enterprise systems through maintenance, upgrades, and incident resolution
Troubleshoot server, application, database, and security issues independently
Identify risk, escalate appropriately, and drive issues to resolution
Support cyber and compliance requirements across systems and platforms
Balance operational support, project work, and unplanned system demand
Bachelor's Degree in related field OR An equivalent combination of relevant education and experience
2 or more years relevant technology administration experience
Department supported software applications
Other department supported technology
Understanding of WAN communications theory and complex computer systems involving database activity
Bachelor’s degree in computer science, CIS, or equivalent field OR An equivalent combination of relevant education and experience
5 or more years of professional technology administration experience

Nice To Haves

Bachelor's degree in computer science, computer information systems (CIS), or a related field
4 or more years relevant technology administration experience
Certification relevant to position, ITIL Foundation Certificate, Microsoft MCSA, Redhat RHCSA
Bachelor's degree in computer science, CIS, Cyber Security, or a related field
8 or more years of experience in a Corporate Multi-platform Technology environment
Certification relevant to position, ITIL Foundation Certificate, Microsoft MCSE, Redhat RHCE, Microsoft Azure Administrator, CISSP, CCNP (Network)

Responsibilities

Develop, implement, and provide technical support for meter hardware and software related to data acquisition processes, process improvement, and process/performance monitoring
Ensure that meter hierarchy in the meter data acquisition and management systems match the hierarchy in Customer Information System (CIS)
Support other departments in data interface problem resolution
Ensure that accurate customer billing data is transferred to CIS at the prescribed times and in accordance with metering process expectations
Serve on the Design Applications Support Team as the system administrator for the EDMS
Support a critical system of record for engineering and design documentation
Maintain system availability and performance
Managing document workflows including indexing, storage, retrieval, and retention
Support AutoCAD-based document rendition services within a server-hosted environment