System Administrator, Level 2 (FORECASTED)
About The Position
As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will manage and optimize system infrastructure, ensuring systems are reliable, secure, and operating at peak performance. You will take a more active role in system administration activities, including in-depth troubleshooting, performance optimization, and supporting escalated issues. You will work closely with users, engineers, and stakeholders to ensure efficient system operations and continuous improvement.
Requirements
- Experience supporting and administering IT systems in a system administrator role
- Strong knowledge of Linux/UNIX and/or Windows operating systems
- Experience performing in-depth troubleshooting and resolving complex technical issues
- Familiarity with IT infrastructure components (servers, networks, storage)
- Ability to manage and resolve escalated support issues
- Understanding of system performance monitoring and optimization
- Strong analytical, problem-solving, and communication skills
- Ability to work independently and in a team environment
- Bachelor’s degree in a technical discipline from an accredited college or university
- Ten (10) years of System Administrator experience on programs of similar scope, type, and complexity
- OR
- Five (5) additional years of System Administrator experience may be substituted for a degree
- DoD 8570.01-M compliant with Information Assurance Technical (IAT) Level II
- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
- This position is contingent on contract award
Responsibilities
- Provide support for the implementation, troubleshooting, and maintenance of IT systems
- Monitor system performance and perform in-depth troubleshooting and root cause analysis
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues
- Support day-to-day operations of client/server, storage, network, and mobile devices
- Install, configure, and manage Linux/UNIX and Windows operating systems
- Maintain system integrity through patching, updates, and configuration management
- Optimize system performance and resource utilization
- Perform system capacity analysis and planning
- Provide detailed analysis and feedback on escalated technical issues
- Support dispatch systems and hardware troubleshooting as needed
- Maintain and update system documentation and procedures
- Communicate status and issues to management and stakeholders
Benefits
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
