System Administrator, Level 2

Independent Software•Columbia, MD

2d•Onsite

About The Position

At Independent Software, as a System Administrator Level 2, you will support mission-critical telecommunications and infrastructure systems that enable national defense and intelligence operations. In this role, you will provide operational monitoring, system administration, infrastructure support, troubleshooting, and maintenance for enterprise telecommunications environments supporting 24x7 mission requirements. You will work closely with network operations personnel, gateway watch teams, customers, and engineering staff to ensure reliable system performance, rapid incident response, and continuous operational readiness. This position is ideal for candidates who enjoy working in a fast-paced operations environment supporting telecommunications systems, network infrastructure, and mission-focused operational support activities.

Requirements

Experience supporting telecommunications, network, or enterprise infrastructure environments
Experience monitoring operational systems and responding to incidents in a 24x7 support environment
Knowledge of network fundamentals including TCP/IP, routing, switching, DNS, and DHCP
Experience troubleshooting hardware, software, and network-related issues
Familiarity with ticketing systems, incident management, and operational reporting processes
Ability to analyze system issues and perform effective problem resolution
Strong verbal and written communication skills
Ability to work independently and collaboratively within operational support teams
Experience documenting procedures, troubleshooting activities, and operational workflows
Strong organizational and customer service skills
Must meet DoD 8570 IAT Level II certification
Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Responsibilities

Perform installation, maintenance, troubleshooting, and repair of telecommunications systems and supporting infrastructure
Provide 24x7 monitoring, logging, ticketing, reporting, and operational support for mission and infrastructure systems
Monitor system health and respond to alerts, outages, and operational incidents
Coordinate with ISP personnel, Gateway Watch teams, and operational support staff to maintain situational awareness and ensure timely response to mission events
Support network infrastructure including routers, switches, and telecommunications equipment
Assist with router and switch updates in support of security and operational requirements
Document incidents, maintenance activities, troubleshooting efforts, and operational procedures
Support system administration activities across client/server and networked environments
Escalate issues as required and communicate status updates to customers, stakeholders, and management
Assist with system performance monitoring, capacity management, and operational sustainment activities
Support hardware installations, equipment upgrades, and infrastructure maintenance activities
Maintain compliance with organizational security and operational policies