System Administrator III

Cleveland Clinic•Cleveland, OH

2d•Hybrid

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Systems Administrator III, being a caregiver starts in the office, where you will focus on evaluating essential software, maintaining Disaster Recovery procedures and ensuring system safety and integrity. As part of our IT and Cybersecurity team, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives. A caregiver in this role works a flexible hybrid schedule Monday through Friday in Northeast Ohio from 8:00 a.m. – 5:00 p.m., with on-call responsibilities one week per month for seven days and no travel requirements.

Requirements

High School Diploma/GED
Four years of experience in information systems
Experience in network administration, workstation/server troubleshooting, personal computer and UNIX architectures and interface components
Experience installing and configuring file systems, network operating systems, shells scripting and automating management processes

Nice To Haves

For Information Technology Division caregivers, ITIL Foundations certification

Responsibilities

Ensure servers and workstations are maintained at the highest level of availability, reliability and performance.
Provide consulting.
Provide input for computing standards, policies and procedures.
Independently evaluate potential hardware and software products.
Configure, install and maintain departmental file and application servers and workstations.
Maintain system integrity through security and backups.
Maintain disaster recovery procedures.
Administer departmental network.
Add and delete users, reset passwords and support applications.
Administer departmental application licenses.
Serve as Tier 3 escalation for complex endpoint issues that cannot be resolved by System Administrator I and II.
Perform deep technical troubleshooting across hardware, operating systems and application layers.
Lead root cause analysis and drive permanent resolution of recurring issues.
Ensure high levels of endpoint availability, performance and user satisfaction.
Support enterprise lifecycle activities including deployment, refresh, recovery and retirement of endpoint devices.
Ensure endpoint configurations align with operational standards and caregiver needs.
Identify gaps in current processes and recommend improvements to enhance efficiency and service quality.
Partner with Field Services and asset management teams to ensure smooth execution of lifecycle programs.
Identify opportunities to streamline lifecycle support through automation and standardization.
Contribute to the development of scripts, procedures and workflows in coordination with engineering teams.
Support adoption of new endpoint capabilities introduced by Client Engineering.
Perform other duties as assigned.