CBI System Administrator III

State of Colorado•Denver, CO

2d•Onsite

About The Position

This position supports all of the Colorado Bureau of Investigation (CBI) in various ways: Investigations, Forensic Services and Support Services by maintaining Information Technology (IT) hardware, software and licensing. Provides the CBI with a 99% uptime on its critical systems. Provides world class customer service to all stakeholders. Innovating outdated processes and procedures. Acts as a point of contact with all vendors. Takes the lead in all software and system upgrades and integrations. The purpose of this position is to provide data reports and analysis, training, software, and hardware helpdesk support, and vendor management duties. All of the CBI systems affect every law enforcement agency in Colorado, as well as regulatory agencies. The implementation, day-to-day management, and future improvement projects of these systems are all essential to the overall operation of the CBI. All of these systems share information and must be fully operational to ensure public and officer safety for the citizens of the State of Colorado.

Requirements

Six (6) years of professional experience supporting information technology systems, including systems administration, technical support, hardware/software troubleshooting, server or network support, or IT systems maintenance.
A combination of related education and/or professional experience supporting information technology systems, including systems administration, technical support, hardware/software troubleshooting, server or network support, or IT systems maintenance equal to six (6) years.
Must be a Colorado resident at time of application
Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search and drug testing.
A valid current driver's license is required.

Nice To Haves

Experience working with Law Enforcement Agencies (LEA) and their vendors.
Experience providing IT support and/or business.
Experience using criminal justice systems or public safety systems such as CCIC, NCIC, MBIS or CJIS regulated environments.
Experience with the MORPHO Mobile ID.
Excellent vendor relation skills.
Exceptional time management skills and ability to switch between project tasks effectively.

Responsibilities

Utilize the knowledge of criminal justice systems (CCIC, MBIS, etc.) to locate the relevant statistical data to inform decisions on legislative requests, business-level decisions within the CBI, CBI Annual Report, and other publications.
Creates and maintains new and existing management reports through software platforms.
Troubleshoots VPN setups and assists CBI staff with interfaces.
Coordinates with internal and external stakeholders to ensure their needs are being met.
Identifies solutions for IT needs within the CBI and makes recommendations to management.
Primary contact for any software or hardware-related issues prior to contacting OIT.
Monitors large systems, software, and equipment replacement plans across the CBI.
Assists with troubleshooting errors within software platforms.
Prepares and submits change requests to vendors as required by projects for applications.
Ensures system/application issues are corrected and operational as quickly as possible with the least impact on users.
Reports any system issues and initiates initial troubleshooting measures.
Makes recommendations for solutions involving the various applications and projects.
Prepares, develops, and implements interface testing and protocols for internal and external systems to CBI.
Documents processes and procedures for testing and maintenance.
Collaborates with vendors to troubleshoot and identify the source of issues.
Advises and assists with IT purchases.
Collaborates with OIT on major IT projects and updates.
Works with stakeholders before, during, and after system launches to ensure we meet their needs as effectively as possible.
Conducts external and internal stakeholder training in person and virtually as needed.
Travels statewide, building and maintaining stakeholder relationships.
Builds accessible training materials and utilizes adult learning best management practices in conducting learning sessions.
As needed, and with the approval of an Assistant Director, assists CBI staff with the setup of reimaged computers.

Benefits

Medical and dental options are available for permanent employees and their dependents.
Short and long-term disability coverage
Life insurance that includes legal resources and discounts.
State contribution into Health Savings Account when enrolled in HDHP.
Job protected medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
Paid medical leave benefits provided by the State of Colorado.
Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
Unmatched retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans.
Generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.
The Employee Assistance Program (C-SEAP) is available in every region of the state.
Tuition reimbursement
Reduced college tuition at CSU Global and DeVry University.
Credit Union of Colorado membership eligibility.