System Administrator III

OSC Global

18d • $87,191 - $144,640

About The Position

This position is part of a team responsible for supporting technical infrastructure, including hardware, software, and cloud service provider components. The System Administrator III serves as a pivotal resource, driving implementation and design services for other areas of the organization and its customers.

The role includes mapping relationships and dependencies among IT infrastructure components, investigating and resolving problems, designing monitoring and performance optimization solutions, and maintaining backup strategies. It also supports infrastructure documentation and configuration baselining, technical initiatives, incident escalation, disaster recovery and continuity-of-operations activities, and security controls. The position prepares technical documentation and training materials, evaluates hardware and software procurements and infrastructure alternatives, and performs other duties as assigned.

Applicants must meet the education and experience requirement or an equivalent combination, pass background and drug screening, have Real ID-compliant identification at hire, obtain a Department of Energy PIV badge, and obtain and maintain a U.S. government security clearance. The posting also describes federal contractor drug restrictions and HSPD-12 PIV credential and background investigation requirements.

Requirements

• Bachelor’s degree and at least 5 years of experience, or an equivalent combination of education and experience.
• Ability to pass a background and drug screening.
• Must have identification compliant with the Real ID Act at time of hire.
• Must be able to obtain a Department of Energy PIV badge.
• Must be able to obtain and maintain a U.S. government security clearance.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and execute in a high-pressure environment.
• Ability to resolve complex issues using third-party diagnostic and monitoring tools, logs, graphs, and performance data to maintain environment health and availability.
• Ability to communicate technical information and product plans to all levels of staff and management.
• Ability to work effectively and cooperatively with management, staff, affiliated-company employees, and outside business associates in a professional manner.
• Strong organizational, follow-up, and detail-oriented skills.
• Ability to analyze and categorize documents and maintain accurate records.
• Ability to work independently and on a team with minimal supervision.
• Ability to make decisions, solve problems, and exercise sound judgment.
• Ability to prioritize workload under pressure while working on multiple projects.
• Ability to research, organize, and analyze technical information accurately and in detail.
• Experience with identity management products such as Entra ID, Okta, and Ping Identity.
• Excellent written and verbal communication skills, including grammar, vocabulary, spelling, editing, and proofreading.
• Proficiency with Microsoft Office products such as Word, Excel, and PowerPoint, and industry-standard computer software and databases.
• High degree of sensitivity regarding confidential information.
• Sufficient fine motor skills for computer and calculator use and ability to withstand extended repetitive keyboarding.
• Visual and communication ability adequate to perform the essential functions of the job.
• Ability to kneel, bend, and twist at the waist occasionally; reach below shoulder height regularly and at or above shoulder height occasionally; and push, pull, carry, and lift objects up to 10 pounds regularly and greater weights occasionally.
• Ability to travel by vehicle or aircraft and safely operate a motor vehicle.

Nice To Haves

• Knowledge of Active Directory, ADFS, Group Policy Management, and identity management.
• Knowledge of the Azure ecosystem.
• Knowledge of Zero Trust principles.

Responsibilities

• Map relationships among IT platform and infrastructure components, including end users, system software and hardware, and information-communications transmission networks.
• Identify key technology interactions and dependencies across systems and platforms.
• Investigate and analyze problems, identify root causes, and ensure timely resolution, escalating according to criticality as needed.
• Design and implement system monitoring and performance optimization solutions.
• Design, implement, and maintain backup strategies to ensure data integrity and availability.
• Document system configurations and baselines, and test or modify IT infrastructure.
• Evaluate new solutions through research and collaboration and determine courses of action for technical initiatives.
• Escalate incidents and coordinate resources to resolve issues in a timely manner and meet Service Level Agreement metrics.
• Support Disaster Recovery/Continuity of Operations exercises, testing, and live incidents according to procedures and policies.
• Maintain security and integrity controls.
• Prepare written technical documentation, training materials, standards, and reports.
• Evaluate and recommend procurement of Windows- or appliance-based hardware and software.
• Evaluate total cost of ownership and return on investment of IT platform and infrastructure alternatives.
• Perform other duties as appropriate and assigned.

Benefits

• Paid holidays
• Paid time off
• 401(k) with employer match
• Dental insurance
• Vision insurance
• Health insurance plans through the Federal Employee Health Benefits (FEHB) program
• Life benefits
• Disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior