System Administrator III - Bala Cynwyd, PA

Tokio Marine Group of Companies•Lower Merion Township, PA

19h•$77,000 - $96,000

About The Position

Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure for a particular operating system, middleware, or applications. The role supports application and web server platforms, multi-tier deployments, monitoring, and application availability, including an API Mediation layer in Azure cloud. It also participates in an on-call rotation to handle off-hours escalations as needed.

Requirements

Bachelor’s degree, preferably in MIS, IT, or Business, or comparable experience.
Excellent problem-solving and analytical skills.
Demonstrated knowledge of ITIL practices.
Demonstrated knowledge of SDLC.
Knowledge of web and application server platforms, including JBoss, Tomcat, and IIS.
Strong writing and communication skills.
Strong customer service orientation, including responsiveness, consultative and collaborative approach, and accuracy.
Strong interpersonal relationship-building skills and ability to work constructively and collaboratively with a variety of people and groups.
Strong analytical ability to determine root causes of problems and issues and provide solutions.
Strategic thinking and organizational acumen to identify and maintain focus on key success factors.
Demonstrated knowledge of networking fundamentals, including load-balancing techniques.
Superior attention to detail.
Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
Ability to work effectively as part of a team.

Nice To Haves

2–5 years’ experience preferred.
Azure cloud technology experience preferred.

Responsibilities

Install, configure, and maintain application and web server platforms on all systems.
Develop and maintain a comprehensive application library of supporting documentation.
Support multi-tier application deployments following SDLC and Change Management best practices.
Work with internal teams and outside consultants to implement or upgrade application server software.
Update the Application Performance Management (APM) monitoring tool to ensure full coverage of production systems.
Review monitoring dashboards and reports to ensure system availability.
Monitor the ITSM tool ticket queue to ensure SLA adherence.
Provide technical support when requested.
Troubleshoot network and application availability and performance incidents.
Develop and audit server hygiene automation, such as log rotation and service restarts.
Monitor and maintain the API Mediation layer in Azure cloud.
Actively participate in the on-call rotation, handling off-hours escalations as needed.