System Administrator II-1

O'Reilly Auto Parts

18h

About The Position

The System Administrator II monitors system hardware, network, and infrastructure software performance, solves problems, and suggests improvements. This position typically also manages authorized access to system resources. The role involves providing advice and assistance to users, prioritizing workflow, researching technical developments, designing and selecting infrastructure environments, supporting security measures, developing personal capabilities through training, and maintaining an understanding of relevant technology and industry best practices. It also includes initial fault isolation and contributing to process improvements.

Requirements

• Monitors, diagnoses and fixes problems with technology products.
• Identifies, diagnoses and resolves technical problems in line with prescribed solution options.
• Designs, executes and reports on systems/service tests to ensure that an application functions as specified in the requirements.
• Reviews and evaluates recommendations and requirements to develop appropriate plans or deliver actions required.
• Installs, sets up, configures, and manages software and environments.
• Sets up and maintains operating systems.
• Maintains systems/services and information security, integrity, compliance and continuity.
• Proficiently uses and troubleshoots a wide range of IT hardware, software, and network systems to ensure optimal performance and user experience.
• Determines and analyzes trends from data that is collected to assist in compiling reports that will help in decision-making.
• Proficiently navigates and manages cloud-based infrastructure, including virtual machines, networks, storage, and services.
• Understands, deploys, and manages cloud-based infrastructure and services.
• Shifts into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and makes the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
• Bachelor's Degree or Equivalent Level
• Experienced practitioner able to work unsupervised (1 to 3 years)

Responsibilities

• Provide advice and assistance to users to resolve basic queries and ensure the applications/website capabilities are well understood by the business.
• May manage a help-desk team.
• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.
• Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users’ needs.
• Design and select storage, data center, network, and client/server environments to design solutions in line with industry best practice and provide a third-line point of escalation for appropriate global infrastructure solutions.
• Support implementation of required security measures, such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Provide initial fault isolation and support in proposing resolution for approval by more senior colleagues to limit and address issues promptly.
• Use the knowledge management system to access specific information.
• Contribute to reviewing existing tasks in own area of work, and collect ideas for improvement of others.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees