System Administrator II (Remote)
Intelligent Technical Solutions•International Falls, MN
•Remote
About The Position
Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Requirements
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of five years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- A home office set up including: A working computer with a minimum of 8GB RAM and Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
- Stable internet connection with at least 5 Mbps download and upload speeds.
- A quality headset with a noise-cancellation feature for meetings.
- A smartphone capable of installing the Microsoft Authenticator app.
- An HD webcam for video calls.
- A 2nd Monitor.
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
- A very strong cultural fit the ITS way.
- Excellent command of the English language both spoken and written.
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
- Able to pass online behavior and cognitive assessments.
- Able to provide NBI Clearance (for PH applicants).
Nice To Haves
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Responsibilities
- Resolve workstation operating system issues of any kind with little or no assistance.
- Resolve printer issues of any kind with little or no assistance.
- Resolve standard business application (Office, etc.) issues of any kind with little or no assistance.
- Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance, with little or no assistance.
- Resolve advanced server issues of any kind with little or no assistance.
- Resolve basic and intermediate networking issues with little or no assistance.
- Serve as an escalation point for technicians.
- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Benefits
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
