System Administrator II

Partners in Special Education•Pasadena, CA

3d•Hybrid

About The Position

This role is responsible for managing and maintaining IT infrastructure and systems, including servers, networks, and end-user devices, with a primary focus on Google Workspace for Education. The System Administrator II will provide Tier II/III support, implement security best practices, and collaborate with various stakeholders to align technology solutions with educational goals. The position requires a strong understanding of Windows Server, Google Workspace, cloud platforms, and networking, as well as excellent problem-solving and communication skills. The role also involves supporting a K-12 school district environment and potentially traveling to sites as needed.

Requirements

Deep knowledge of Windows Server, Active Directory, Group Policy, and enterprise networking fundamentals.
Proficiency with Google Workspace for Education administration (Google Admin Console, ChromeOS, Google Classroom).
Hands-on experience with cloud platforms — Google Cloud (GCP), Microsoft Azure, or AWS.
Working knowledge of virtualization technologies (VMware vSphere, Hyper-V, or similar).
Experience with ITSM/ticketing systems (Jira Service Management, Zendesk, Freshservice, or similar).
Scripting and automation skills (PowerShell, Bash, Python, or Google Apps Script) to drive efficiency.
Familiarity with cybersecurity frameworks (NIST, CIS Controls) and endpoint protection platforms.
Excellent verbal and written communication skills; ability to translate technical concepts for diverse audiences.
Strong customer service orientation with patience, empathy, and professionalism — especially in a school environment.
Ability to prioritize, multi-task, and thrive in a fast-paced, high-demand environment.
Solutions-oriented and proactive mindset — identifies problems before they escalate and proposes actionable improvements.
Demonstrated ability to exercise sound judgment independently and escalate appropriately.
Commitment to continuous learning and staying current with technology trends in K–12 education.
Ability to lift up to 20 lbs. frequently and perform physical installation tasks.
Ability to travel as needed within the United States.
High school diploma or equivalent required.
Minimum 2–4 years of directly related IT experience.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related field strongly preferred.
Previous experience supporting a K–12 school district, higher education institution, or education technology environment is highly preferred.
Experience administering Google Workspace for Education at an organizational level preferred.

Responsibilities

Evaluate server environment needs and recommend infrastructure solutions across on-premise and cloud-based platforms (e.g., Google Cloud, AWS, Azure), while guiding implementation and ensuring alignment with organizational standards and operational requirements.
Administer Windows Server systems (2016/2019/2022) including Active Directory, DNS, DHCP, and Group Policy.
Manage and maintain virtualized environments (VMware, Hyper-V) and ensure high availability of critical systems.
Perform system backups, disaster recovery planning, and routine maintenance tasks with documented procedures.
Schedule, deploy, and validate OS and application software upgrades with minimal user disruption.
Monitor system performance and proactively address capacity planning, bottlenecks, and reliability gaps.
Serve as the organizational Google Workspace for Education administrator — managing accounts, OUs, policies, and licensing.
Establish and oversee Google Admin Console policies and standards related to device management (ChromeOS, MDM), security, and data governance, ensuring alignment with organizational requirements and compliance expectations.
Manage Chromebook fleet deployment using zero-touch enrollment, Google Admin, and district-wide imaging.
Integrate third-party EdTech tools (Clever, ClassLink, Canvas, Schoology) via Google SSO and SAML/OAuth.
Design and deliver Google Workspace training and adoption initiatives for staff and administrators.
Monitor Google Workspace security reports, audit logs, and alerts; respond to incidents in a timely manner.
Troubleshoot and resolve network issues across LAN/WAN environments including switches, routers, and firewalls (Cisco, Meraki, Ubiquiti, Palo Alto).
Configure, deploy, and maintain wireless access points and ensure reliable Wi-Fi coverage across campus buildings.
Manage and document network topology, VLANs, and segmentation to support secure instructional and administrative networks.
Install and maintain structured cabling — phone and data drops — in compliance with TIA/EIA standards.
Support internet connectivity, bandwidth management, and content filtering solutions (e.g., GoGuardian, Lightspeed, Cisco Umbrella).
Provide Tier II/III escalation support for helpdesk and field technicians; serve as the go-to technical resource for complex issues.
Image and deploy Windows workstations, MacOS devices, and Chromebooks using standardized deployment tools (MDT, SCCM, Mosyle, Google Admin).
Install and configure PCs, LANs, peripherals, cabling, and software for new and existing staff and students.
Manage mobile device management (MDM) platforms for iOS, Android, and ChromeOS device fleets.
Support AV systems, projectors, interactive displays, and classroom technology integrations.
Implement and monitor cybersecurity best practices including multi-factor authentication (MFA), endpoint protection, and patch management.
Ensure compliance with FERPA, COPPA, and district data privacy policies when managing student and staff data systems.
Respond to and document security incidents; conduct root cause analysis and implement corrective actions.
Perform regular vulnerability assessments and coordinate remediation efforts.
Maintain software licensing inventory and ensure compliance with vendor agreements.
Support and expand Microsoft 365 integrations alongside Google Workspace where applicable.
Administer Identity and Access Management (IAM) solutions including SSO, LDAP, and cloud directory services.
Leverage automation tools (PowerShell, Google Apps Script, Python) to streamline repetitive tasks and improve efficiency.
Evaluate and pilot emerging technologies — AI-powered tools, automation platforms, and EdTech solutions — to recommend adoption pathways.
Act as technical lead on all IT projects — from scoping and planning through deployment and documentation.
Manage and mentor day-to-day operations of field and helpdesk technicians; provide guidance and quality assurance.
Collaborate with school administrators, curriculum staff, and vendors to align technology solutions with instructional goals.
Maintain a strong on-site presence (minimum 3 days per week) to build relationships and provide hands-on support.
Participate in district technology planning, budget discussions, and IT governance committees.
Communicate technical concepts clearly to non-technical staff, students, parents, and stakeholders.
Travel to customer and district sites as needed; join regular project and support meetings.