System Administrator I
About The Position
Support the computer systems to assist the casino Team Members in providing exceptional service and value to casino guests. Install new software releases, system upgrades, evaluate and install patches and resolve software problems. Maintain data files and monitor system/server configuration(s) to ensure data integrity. Assists other team members in troubleshooting problems. Provide Tier II/III-level telephone support and troubleshooting. Mentor IT Technicians. Provide analysis and recommendations regarding the computer system configuration and needs of the Casino. Rely on instructions and pre-established guidelines to perform the functions of the job.
Requirements
- High school diploma or GED certificate.
- Any one or any combination of the following that totals two academic years (24 months): (a) college/vocational/technical (b) work experience related to computer software or hardware.
- Advanced knowledge of computer functions and operations.
- Advanced knowledge of networks and peripherals.
- Advanced knowledge of diagnosing computer problems.
- Two years’ experience of installing and administrating Microsoft operating systems outside of training or education.
- Four years working in Information Technology.
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- M365 Certified: Fundamentals.
- Ability to work all shifts including weekends and holidays.
- Pass NRWC pre-employment testing.
- Must be dependable, responsible and willing to work a flexible schedule.
- Ability to respond to critical issues after working hours on a limited basis.
- Excellent verbal and written communication skills.
- Ability to work in a team environment.
- Excellent interpersonal skills.
- Ability to manage people.
- Ability to work without direct supervision.
- Possess excellent decision-making skills.
- Ability to manage time effectively.
- Administrative abilities, including record keeping.
- Excellent customer service skills.
- Ability to obtain a Class III Gaming License.
Nice To Haves
- Microsoft MCSA or MCSE certification.
- Bachelor’s Degree in Computer Science.
Responsibilities
- Mentor IT Technicians.
- Ensure the integrity of authorized company computer systems.
- Monitor the system daily and respond immediately to security or usability concerns.
- Communicate information about system changes, issues and problems through proper channels to appropriate Team Members.
- Submit written reports to IT Director regarding integrity issues and other reporting as assigned.
- Train Team Members where needed and/or directed.
- Provide technical support for both hardware and software issues our users encounter.
- Responsible for guest service training and facilitating the Guest Service Policy.
- Perform other duties as assigned.
Benefits
- FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
- FREE Short-Term Disability, Life and Accident Insurance
- FREE Meal during shift
- FREE gaming license renewals
- FREE uniform dry cleaning services
- $1 per hour shift differential
- Paid Time Off & Paid Holidays
- Floating holidays
- 401(K) Retirement Program (match up to 4%)
- Tuition Reimbursement
- Health & Wellbeing Reimbursements
- Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
- Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
- Flex spending and Dependent care spending
- Career advancement opportunities
- Periodic Team Member contests and giveaways
- Team Member dining and gift shop discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
