System Administrator I

FIRST BANKERS TRUST GROUP • Quincy, IL

8d • $54,000 - $70,000 • Onsite

About The Position

The Systems Administrator I is a representative of the technical and hardware branch of Technology Services and is accountable for maintaining the organization's IT infrastructure, which includes hardware, software, servers, storage solutions, networks, or physical facilities. This position also implements new systems and upgrades to existing technology systems, assists in technology capacity and disaster recovery planning, and applies technical knowledge to assist internal users with computer and technology related problems. This position works closely with system’s end users bank-wide, as well as with system and technology vendors. Identifies and recommends opportunities for new or existing technology to be leveraged or implemented in alignment with the bank’s strategy. Identifies, coordinates, plans and executes technology-focused small to medium projects independently. Regularly provides IT Help Desk end-user services as scheduled and needed (including some weekends). Researches and resolves technical issues encountered by user departments; leveraging vendor relationships and escalating to vendors as needed. Closely monitors and interacts with systems in order to maintain a high level of system availability for end users. Maintains supported versions of technology systems through application of patches and applying system upgrades. Maintains technology systems’ compliance with all regulatory requirements and industry best practices in cooperation with the ISO. Position will develop and take the lead as a SME for one or more particular areas of technology. Stays up to date on technology system trends and operational changes happening outside the company. Performs other duties as assigned or requested.

Requirements

• Associate’s Degree or three years equivalent experience and/or training required
• 3-5 years experience working in an IT related field
• Must possess an understanding of technology systems administration and operation.
• Handles moderate issues and problems, and refers more complex issues to higher-level staff
• Possesses working knowledge of the subject matter and performs work under general supervision
• Demonstrates creative, insightful problem solving skills
• Demonstrates possession of technical skills to be able to quickly diagnose and resolve system issues
• Demonstrates ability to independently conduct research related to systems issues or developments
• Demonstrates ability to communicate effectively with customers to understand needs and concerns and effectively address them
• Demonstrates ability to plan, priority and execute daily and project focused work activities on time and within budget
• Demonstrates strong written and verbal communication skills
• Microsoft operating systems
• Microsoft Active Directory
• Microsoft Office
• Printer troubleshooting

Nice To Haves

• Bachelors Degree in IT, Computer Science or related field preferred
• Understanding of total bank operations desired but not required
• Microsoft or Cisco certifications or equivalents a plus
• VMware
• Citrix published desktops
• Nimble Storage
• Cisco Unified Communications
• Microsoft Exchange Server
• Microsoft SQL Server
• Office 365
• TCP/IP fundamentals
• Cisco routers, switches and firewalls (or similar)
• Palo Alto Firewalls (or similar)

Responsibilities

• Maintaining the organization's IT infrastructure, which includes hardware, software, servers, storage solutions, networks, or physical facilities.
• Implementing new systems and upgrades to existing technology systems.
• Assisting in technology capacity and disaster recovery planning.
• Applying technical knowledge to assist internal users with computer and technology related problems.
• Working closely with system’s end users bank-wide, as well as with system and technology vendors.
• Identifying and recommending opportunities for new or existing technology to be leveraged or implemented in alignment with the bank’s strategy.
• Identifying, coordinating, planning and executing technology-focused small to medium projects independently.
• Regularly providing IT Help Desk end-user services as scheduled and needed (including some weekends).
• Researching and resolving technical issues encountered by user departments; leveraging vendor relationships and escalating to vendors as needed.
• Closely monitoring and interacting with systems in order to maintain a high level of system availability for end users.
• Maintaining supported versions of technology systems through application of patches and applying system upgrades.
• Maintaining technology systems’ compliance with all regulatory requirements and industry best practices in cooperation with the ISO.
• Developing and taking the lead as a SME for one or more particular areas of technology.
• Staying up to date on technology system trends and operational changes happening outside the company.
• Performing other duties as assigned or requested.

Benefits

• Competitive full benefits package including medical insurance, HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Opportunities to help others and make a difference in the community
• Volunteering time off of 12 hours per year
• Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums
• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree